We are delighted to confirm the appointment of Paul Crofts as the Museum’s Chief Operating Officer. Paul formally joins on 18 October 21, but is visiting the Museum on a weekly basis to get an early understanding of how the Museum works and meet new colleagues ahead of his ‘official’ start date.
Paul brings a wealth of senior commercial and operational experience from the rail industry, where he currently holds the post of General Manager for Avanti and is responsible for all aspects of the customer experience. During the pandemic he has been instrumental in supporting Avanti’s recovery and sustainability strategy having worked closely with the Department for Transport and other key stakeholders. Paul’s experience mirrors the complexity of challenges here at BCLM and we look forward to him being part of our Leadership Team.
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