Windrush Day Staff Survey
Thank you to everyone who participated in our Windrush Stories Day on Saturday 20th June. We’ve had some brilliant feedback from our visitors and now we need to hear from you!
Please take a few minutes to fill in our colleague survey to tell us what you think by clicking here.
Key Visitor Feedback Data:
96 % Overall Satisfaction rating (78% Excellent, 18% Good)
95% of visitors felt that the museum represented their heritage
86% of visitors learned something new about the HMT Windrush and the contribution of the Windrush Generation
79% of visitors feel more connected to their local community as a result of the event
Key Successes:
Overall, visitors had a highly positive experience of the Windrush Celebration at Black Country Living Museum (BCLM). Feedback highlighted the atmosphere, educational value, staff and volunteer interactions, authenticity of the experience, and the importance of celebrating Windrush history.
· “Amazing day at Windrush Celebration better than last year!”
· “The atmosphere was amazing, the programme was well thought out and clearly shows how much work and thought has gone into such a special event for the Caribbean community.”
With new elements added to the programme for 2026, the visitor feedback highlighted:
Windrush Front Room
· 65% of visitors visited the Windrush Front Room
· Overall, feedback was very positive, with many visitors appreciating the representation of Caribbean heritage and the opportunity to contribute ideas to the evolving display. The front room evoked strong feelings of nostalgia, helped visitors connect with Windrush history, and was seen as an engaging way to educate younger generations: “I love the fact there is something there that represents my ethnicity and allows Caribbean people to feel included too.”
Folkes Park Stage
· 84% of visitors attended the Folkes Park Stage to see entertainment and/or guest speakers
· Feedback on the performances, talks and interactive activities was overwhelmingly positive. Visitors praised the variety of entertainment, educational content and opportunities for participation, with many highlighting the strong sense of community, celebration and cultural pride throughout the day: “Was amazing to hear stories from the children of the Windrush, very inspirational and eye opening.”
Key Learnings
While feedback was overwhelmingly positive, visitors identified a few areas for improvement:
· Accessibility and inclusion (breastfeeding facilities, mobility access, BSL provision): “Disabled parking only in the main car park. Far car park is not suitable for mobility issues but do not use a wheelchair.”
· Food quality, pricing, and dietary choice: “Maybe in the hotter months have water available for sale across the site” and “More vegan or Veggie food.”
· Enhanced interpretation and staff engagement: “It would be nice to see more of the staff in the buildings engaged with the Windrush theme.”
· Event scheduling and transport options: “It would be a good idea to stagger the timings of entertainment/events so I get a chance to see everything.”
Well done to all teams and please do complete the survey. For any specific questions on the programme or feedback, please email [email protected] or [email protected]
