Category: Front slider
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Underground Mine – Update
We wanted to provide colleagues with an update on the Underground Mine, which has been closed since January while essential repair works are carried out.As work has progressed, it has become clear that the complexity of the mine structure means the repairs are taking longer than originally anticipated. As a result, the Underground Mine will not reopen during 2026.We would like to thank everyone who has been involved in the project so far for their hard work and commitment. We’d also like to thank the colleagues delivering the alternative Underground Mine offers, which continue to receive excellent feedback from visitors, helping our continued overall performance above budget.The Museum is currently delivering two other major capital projects with fixed funding deadlines. To make the best use of our capacity and resources, we are focusing on those projects while continuing to progress work on the Underground Mine so that we can reopen it for visitors as soon as possible.We will provide further updates as plans for reopening in 2027 become clearer. Thank you for your continued support and understanding. -

Visit from HRH The Duke of Gloucester
We recently welcomed our patron His Royal Highness the Duke of Gloucester for a visit to the Museum. Please see below a message from our Chief Exec Andrew Lovett, reflecting on the visit.
“The warmest day of the year saw us welcome our Patron, HRH The Duke of Gloucester. This was The Duke’s third visit to the Museum in recent times, giving us the opportunity to show how we are continuing to develop our impact through new stories and expanding the estate with new historic features. I am pleased that The Duke was able to meet so many members of staff.
The Duke honoured us with an official opening of Woodside Library, and in his accompanying remarks reflected how crucial libraries are to society, especially for young people.
We were also able to show our Patron Laurie Thomas, the Army & Navy Store and finally the Co-op, before being driven off in our 1939 Alvis.
A huge amount of planning is required for such visits and I am enormously grateful to everyone on the Museum Team for putting together a faultless itinerary, in liaison with many stakeholders, including the Lord Lieutenant, the Mayor of Dudley, and the police. Can I also thank all those staff who talked to The Duke about the work of the Museum, making his visit even more memorable.
With my sincere thanks.
A”.
We have since received a letter of thanks from the Duke for his visit which can be seen below.

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Spring in Your Step! – Easter Holidays Programme overview
Date and times:
Saturday 28 March to Sunday 12 April 10am – 5pm
Programme concept:
Spring In Your Step is a celebration of the new season.
Out with the old, in with the new…
The days are getting longer, the bulbs are shooting and the feather dusters are out! Join the Black Country folk as they prepare for the new season, busy cleaning their homes and businesses, using an array of tried and tested methods – some you will have heard of, others you definitely won’t have!
In keeping with the theme of newness, a young happy couple will be returning to their local chapel to christen their new bundle of joy. The service may be private, but keep an eye out for them as they take some photographs to remember their little ones special day.
Contact: [email protected]
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Japanese Ambassador Visit – Thank you
Yesterday, we were honoured to be joined by His Excellency Hiroshi Suzuki, Japanese Ambassador to the UK, for a visit to the Museum. He was invited by Richard Parker, Mayor of the West Midlands, to spend a few hours exploring our region’s incredible heritage at our venue. The group were also joined by Sonia Kumar, MP for Dudley.
His Excellency enjoyed trying on some 1930s Peaky Blinders style clothing in Morrall’s Gentlemen’s Outfitters, saw a chain making demonstration, met our pony Charlie on “Charlie’s Yard”, and even sampled our famous fish and chips. We were thrilled that His Excellency agreed that it was “bostin fittle”!
You can watch His Excellency’s verdict on the fish and chips on our Instagram or TikTok.
We would like to extend a big, bostin’ thank you to everyone who helped to make the Ambassador’s visit a huge success. With particular thanks to historic characters for delivering our amazing story to the group, our wonderful horse handler team for introducing Charlie to the Ambassador, to Tim and Jordan for providing excellent transportation and our enterprise colleagues for providing an unforgettable lunch. It is a fantastic team effort to present the Museum at its very best for special visits like this, and we’re proud to have provided such a brilliant experience for His Excellency.
Special thanks has been passed on to everyone by Richard Parker, Mayor of the West Midlands, who thanks the Museum for hosting the Ambassador and describes the team as being magnificent.
The visit was also featured on BBC Midlands Today’s evening broadcast on Wednesday 18 February, which you can watch back through iPlayer.
Thank you!
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Important information – Museum weather plans Thursday 8th and Friday 9th January
Thursday 8 January – Museum OPEN
The Museum will be open to all colleagues as normal. We are aware of deteriorating weather towards the end of the day, with a yellow warning of snow starting at 5pm. The weather forecast will be monitored carefully throughout today, and the decision will be taken to close early for all colleagues should it become necessary. If this is the case affected colleagues unable to continue working at home will be receive their full pay for the remainder of their shift, with these hours being offset according to the Museum’s Closure Policy.
Any colleague’s individual working-from-home arrangements for today should have been discussed with their line manager as routine.
What about the Historic Character training on Thursday 8 January?
Colleagues should have attended today’s training as scheduled at 9am. The afternoon session of this training is being re-scheduled to Monday 19 January. Colleagues will be paid for their full day’s shift, with the paid afternoon hours offset towards the re-scheduled Monday 19 January session.
Friday 9 January – Museum CLOSED
Due to an overnight amber weather warning of snow leading into Friday, the decision has been taken to close the Museum entirely on Friday 9th January. No colleagues are to attend the Museum on Friday 9th January, except for a handful of individuals that will be communicated with directly.
What does it mean for my shift when the Museum is closed on Friday?
- Salaried staff with the means to work from home should do so.
- Contracted or hourly-paid staff may have their shifts moved to the following week where possible or be offered annual leave. If neither is possible, you will either:
- Be paid and make up the hours later (for example, during training or work), or
- Have the shifts processed as unpaid leave.
Please speak with your manager to agree how this will be processed.
- Casual colleagues will have their shifts cancelled. As per the terms of casual agreements for shift cancellations with over 24 hours’ notice, these cancelled shifts will be unpaid.
Should anything change regarding today, based on updated to weather, further communication will be issued.
Thank you.
The Museum Team.
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Dog Days – New Trial Starting Thursday 6 November
From Thursday 6 November, we will be trialling allowing visitors to bring their dogs to the Museum on Thursdays and Sundays only.
Here’s a round up of everything you need to know:
- The trial will cover Thursdays and Sundays from Thursday 6 November to Sunday 4 January. All other days of the week will continue to be no dogs (with the exception of Guide dogs and assistance dogs). Dogs are not permitted at events.
- Dogs will not be permitted to enter any Museum buildings except the Visitor Centre and the Workers’ Institute Café (excluding Guide and assistance dogs – permitted to enter all buildings).
- Amenities will be provided as follows:
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- Water bowls will be located outside the Visitor Centre (front), Drift Mine, Langer’s Army & Navy Stores (side), Workers’ Institute & Cafe (courtyard), Bottle & Glass Inn (yard)
- Dog poo bins will be located at the following places:
- The side of the wooden bins in the Workers’ Institute Courtyard
- Fence at the colliery
- Side of the wooden bin in Folkes Park
- Front wall at Brook Entrance
- Dogs are permitted on transport, at the conductors’ discretion, and not on seats. On double decker buses, dogs are permitted on the lower deck only.
- School parties who have booked to visit us on Thursdays between these dates have been informed about the change.
- Our friends at Dudley Canal and Caverns are unable to accommodate dogs on their boat trips throughout the trial (with the exception of Guide or assistance dogs).
Following this trial, the Museum will evaluate how the trial went. Depending on the outcome, we will then consider doing another trial, making the change permanent, or moving back to a no-dogs policy.
Full terms and conditions have been prepared for all visitors to follow, along with a web page which cites our “Canine Code”. This emphasises the following points clearly:
- Dogs must be kept on a short, non-retractable lead, supervised and under control at all times. Our admissions team will operate a free lead-swap scheme for those that turn up with an unsuitable lead.
- Visitors must clean up after their dog – bins are provided across the Museum.
- Dogs cannot enter museum buildings, except for the Visitor Centre and the Workers’ Institute Cafe.
- Dogs are permitted to enter the fairground but cannot go on any ride.
- Dogs must not enter the playing area at Folkes Park. Signage will be in place on Dog Days, given this is the only outdoor location of the Museum that dogs cannot enter.
- Dogs must not enter the canal or any other body of water on site.
- Generally, dogs are permitted on the lower levels of historic transport (not on seats) at the conductor’s discretion.
Visitors will also be advised about the following best-practise when near the Museum’s animals:
- Always keep dogs on a short lead and close control when near animals.
- Do not approach horses with a dog when they are out on site or in their paddock.
- Cross the road or give wide berth if animals are near the path.
If you are concerned about the behaviour of a dog on site, or witness any misconduct or damage caused by a dog, please inform the duty manager who will engage with the dog owner as appropriate.
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Summer Activity Club – discount for colleagues
We are pleased to be offering colleagues a discretionary discount on our Summer Activity Club (suitable for 7 – 11 year olds).
Throughout the club, children will take part in engaging activities designed to inspire imagination and confidence, all set against the backdrop of our rich industrial heritage. You can find out more information and view a sample itinerary for the sessions on our website Three Day Summer Activity Club.
Each activity club booking is for three dates – Wednesday, Thursday, Friday, allowing children to form relationships with their fellow club members and build the activities up to a final showcase of their creations.
Each session runs for 4 hours and includes lunch;
- Week 1: 30, 31 July, 1 August
- Week 2: 6, 7, 8 August
- Week 3: 13, 14, 15 August
Each week follows the same programme, so please choose one week from the available dates above when booking. The price for the club, which includes 3 x 4 hour sessions and food, is £82.50 however colleagues can benefit from a discounted price of £74.25 (equivalent to £24.75 per session). Bookings must be made via the Ticketing team either in person (Ticketing are located in Canalside offices) or by telephone. Please note that spaces are limited and will be offered on a first come first served basis.
Please note discount is available on the 2025 Summer Activity Club only. As the Museum is offering this discount at its discretion, we reserve the right to remove it any time. By offering this discretionary discount the Museum is under no obligation to offer a similar discount for future activities of a similar nature.
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Restructuring Proposals: More open sessions
Dear Colleagues
Helen Dinsdale, our HR Consultant supporting the restructuring process, is holding more open sessions next week for colleagues who have any questions or comments about the proposals. These are open to all colleagues but especially to those impacted less directly.
The sessions will be held in the Hartill’s offices on Friday 28 February 10am-1pm, as 20-minute slots. You can attend individually or as a small group.
If you would like to book some time with Helen, please contact me on 07966 418422 or at [email protected].
Best
Jo
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Restructuring Proposals: Open Sessions
Dear Colleagues
Helen Dinsdale, our HR Consultant supporting the restructuring process, is holding open sessions this week for colleagues who have any questions or comments about the proposals. These are open to all colleagues but especially to those impacted less directly.
The sessions will be held in the Hartill’s offices on Thursday 13 February 10am-12pm and Friday 14 February 10am-2pm, as 20-minute slots. You can attend individually or as a small group. We will arrange other dates, but you can contact Helen direct at any time by email [email protected].
If you would like to book some time with Helen, please contact Jo Turner on 07966 418422 or at [email protected].
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Restructuring Proposals: Consultation Stage
Dear Colleagues
This more comprehensive message comes after my brief email on Monday.
We spent Monday and Tuesday speaking in-person with colleagues whose jobs at the Museum are affected the most by the restructuring proposals I first mentioned at my briefings during RESET in January, taking account of two colleagues on annual leave. It was very important to do this first before sharing the proposals widely. In this context, if you have not had an individual meeting, you can assume that your role at the Museum is not directly affected, by which I mean, your role is not at risk. However, that doesn’t mean certain other roles aren’t affected, more indirectly. These indirect changes – often in line-management – are driven by streamlining the Leadership Team, reducing it from five roles to three, called: (1) Chief Executive; (2) Content & Operations; and (3) Business Development. We are also proposing that we reduce the number of section Heads, from eight to six. This also drives changes in line-management.
An example of changed line-management includes Team Managers (Historic Characters) reporting into Public Programmes. Another example is a proposal to combine our marketing & audience and development teams under a new post of Head of Development & Communications. Our Costume Team also has proposed new line-management, moving to Interpretation & Collections. There are other examples.
You’ll see all these proposed changes set-out in the attached proposed organogram.
There are also examples where individual consultation involves identifying more than one alternative new role, and you’ll appreciate this can add to the complexity of the discussions, selection process and, in time, confirming colleagues in new roles.
I am also aware that certain roles, whilst remaining in the proposed structure, are vacant. There are examples in the Maintenance Team, Enterprises Team Managers, and Historic Character Team Managers. During the consultation we need to keep open as many vacancies as possible to offer potential alternative employment for the five colleagues at risk. All the time, our approach is to minimise or remove any job losses.
Attached to this covering message is the briefing pack which was shared with all the colleagues we spoke to earlier this week, as we enter a 30-day consultation. I encourage all colleagues to study it carefully, especially the proposed new organogram. The briefing pack also includes frequently asked questions.
- Document 1: Proposed Sustainable Business Planning 2025+
- Document 1.1: Proposed Structure Allocation of Functions (proposed new organogram)
- Document 1.2: Draft Frequently Asked Questions
- Document 1.3: Draft Redundancy Plan
We will continue to update colleagues as we work through the consultation, listen and respond to views and suggestions, before finalising the staffing structure going forward, including certain new job profiles and the associated salaries. We shall use the Museum’s Intranet, PlanDay and all-staff emails to keep everyone as up to date as we possibly can. Helen Dinsdale, our HR Consultant ([email protected]) is also arranging some open sessions, designed for all colleagues, but especially those impacted less directly by the proposals.
I recognise that this is a challenging time, including during the next four weeks of consultation, where you may well be working closely alongside colleagues whose jobs are at risk, and I thank you for showing sensitivity, respect and courtesy. It will be enormously appreciated by your colleagues as we continue to open the Museum and head towards our first busy week of 2025, during the February half-term.
If anything in this note is unclear or if you have any questions, please do not hesitate to get in touch with Helen.
Andrew





