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  • Peaky Blinders Evening – 26th Sep Context Sheet

    Peaky Blinders Evening – 26th Sep Context Sheet

    Date and times: Saturday 26th September, Visitors admitted from 6pm – gates open at 7pm – 10.30pm
    Programme Concept:

    • An evening of entertainment including live music, dance and an emphasis on 1920s/30s fashion. Visitors will be encouraged to dress up and emulate their favourite characters from the show. Our HC team will be populating the site in role, representing themes, characters, and scenarios from the show.
    • To immerse visitors in the world of the Peaky Blinders, with an industrial set, live 20’s music and entertainment. Visitors are invited to participate, observe and enjoy street scenes, dancing and dress up to look the part!
    • Roaming entertainment across the whole site & a Stage on our Boat Dock (see attached Context sheet for specific acts & timings)

    Link to map / activity trail:
    QN10346 P B Event Map – SEPT 2026 V2.pdf

    Programme Context Sheet:
    Context Sheet – Peaky Blinders 26 Sept.pdf

    Contact:
    [email protected] (Programme)
    [email protected] (Event)

  • Board of Trustees update

    Board of Trustees update

    We are pleased to share that recruitment for the next Chair of the Board of Trustees is now live with details available here.

    We’re also pleased to announce that Phil Atkins has joined the Board of Trustees having been nominated by the Association of Black Country Authorities. Phil brings extensive experience in public service and healthcare leadership, including as a Dudley councillor and Operations Manager at Russells Hall Hospital, alongside a strong connection to the Black Country and its communities. You can read more about Phil and our other trustees here.

    This month also sees a new appointment to the Board of the Enterprises Company in Olivia Horner, Director of Commercial and Operations at Chatham Historic Dockyard Trust. Olivia already knows the Museum well and we look forward to benefitting from her extensive experience in growing commercial, experiential and filming activities at Chatham in the years ahead.

  • 🤠 What a Bostin’ Hoedown! 🤠

    🤠 What a Bostin’ Hoedown! 🤠

    A huge thank you to everyone who came along and helped make our Hoedown Social such a fantastic evening. You certainly didn’t disappoint with your cowboy and cowgirl outfits – it was great to see so many of you embracing the theme and getting into the spirit of the event!

    We’d really love to hear your feedback. Whether you joined us on the night or not, your thoughts will help us make future socials even better.

    👉 Share your feedback here: Colleague Hoedown Feedback – Fill out form

    We’d love to know:

    • What you enjoyed most about the event
    • Any ideas or suggestions for future socials
    • If you didn’t attend, what prevented you from coming

    We know lots of photos were taken throughout the evening. However, as we do not have image consent from everyone featured, we won’t be sharing the photos on the intranet.

    If you would like a copy of a photo that includes you, please email [email protected] and we’ll be happy to share it with you where possible.

    Thank you again for making it such a memorable night – we can’t wait to hear your feedback and start planning the next one!

  • People News – August 2026

    People News – August 2026

    Welcomes

    We are delighted to share that, in August, Matt Jukes joined the Development Team as our new Group Travel Sales Executive. Matt brings with him a wealth of knowledge from Severn Valley Railway.

    We also welcomed Matthew Robinson, Emma Colgan, Alex Orchin, David Inglis  & Valentina Schiarti as contracted Historic Characters.

    In addition, we welcomed Ashley Baylis as a casual Duty Manager.

    Please join us in giving all our new colleagues a warm welcome when you see them around the site.

    Farewells

    In August, we said goodbye to Jake Thompson, Electrician Apprentice.

    We thank him for his contributions and wish him every success for the future.

    Sadly Departed

    Last month we learnt about the passing of a Friends of President member, Corinne Hennman. Although not a direct volunteer for BCLM, Corinne supported the Friends of President efforts from 2005 until her death in August 2026, and her passion and dedication will be sorely missed.

  • ☕BCLM Drink Loyalty Card Scheme – A Little Perk for all Colleagues

    ☕BCLM Drink Loyalty Card Scheme – A Little Perk for all Colleagues

    We’re delighted to be rolling out a BCLM Drink Loyalty Card for all colleagues as part of our colleague benefits!
    Fancy a drink on your break? Perhaps a tea or coffee to get you through the afternoon? Now you can enjoy your favourite drink on your break and collect stamps along the way.
    How do I sign up?
    Colleagues can sign up and collect a BCLM Drink Loyalty Card by visiting the People Team Office, located above Hartills.
    How it works?
    Once you have your card, simply present it when purchasing an eligible drink and receive a stamp.
    After collecting 4 stamps, you can redeem your 5th eligible drink FREE! You can then continue collecting stamps and working towards your next free drink.
    What drinks are included?
    The loyalty card applies to the following standard drinks in the Museum Visitor Centre and Workers institute only (drinks can include various syrups):
    • Tea
    • Coffee
    • Hot chocolate
    • Iced coffee
    Premium drinks, speciality drinks (Matcha, smoothies, etc.) are excluded from the loyalty scheme.
    For full details of the BCLM Drink Loyalty Card scheme, including eligibility and redemption rules, please see the BCLM Drink Loyalty Card Scheme Terms & Conditions.
    So, whether you’re a tea or coffee person, hot chocolate enthusiast or iced coffee fan… your next drink could be on us!
  • 🏋️ Free Gym Day Passes Available!

    🏋️ Free Gym Day Passes Available!

    We’ve been given a limited number of complimentary gym day passes by the Gym Group and would love for colleagues to make use of them.

    If you’re interested, please email [email protected] or pop into the People Office in Hartills to request a pass.

    We look forward to helping you make the most of this opportunity to focus on your health and wellbeing.

  • Our Kid of the Month – August Results!!!

    Our Kid of the Month – August Results!!!

    Thank you to those of you who took the time to nominate your colleagues for their GREAT contribution to Our Bostin Promise. We received a total of 35 votes from 9 departments.  

    Our Kid

    Jen Kettle – Historic Character

    Jen was nominated this month by 3 people within her team. She was recognised because she went above and beyond to create outstanding experiences for both visitors and colleagues. She demonstrated the Bostin Promise through her thoughtful approach to making an inaccessible house experience meaningful for a wheelchair user, bringing the story and activities to them. She has also shown exceptional calmness, initiative and professionalism in an emergency, providing immediate first aid and reassurance to a visitor who collapsed. Time and again, Jen steps up wherever she is needed — whether supporting first aid, transport or visitor engagement — quietly making a significant difference to the people around her and to the wider Museum experience.

     

    Runners Up

    • Aaron Williamson – Enterprise; Calmly supported a fallen visitor, following first-aid procedures and keeping him safe and reassured until help arrived.
    • Cerys Chilton – Admissions; For her enthusiasm, reliability and exceptional support to colleagues and visitors, consistently going above and beyond when needed.
    • Chantelle Richards – Programming; For her kindness, compassion and thoughtful support, taking time to comfort a colleague and check in afterwards.
    • Benjamin Lucas – Enterprise; Caring, inclusive approach and ability to quickly learn and share Museum history with warmth, humour and professionalism.
    • Ryan Colton – Historic Characters; Willingness to help, positive attitude and care for the Museum, while taking time to support and learn from colleagues.

     

    Our Bostin Promise Postcards 

    3 postcards were given out this month: 

    • Jo Turner gave Kev Cooksey a  “Care” postcard for acting quickly in a First Aid call and possibly saving someone’s life. 
    • Demi Whitehouse gave George Homer “Care” postcard for ensuring some disabled visitors felt included by singing to them outside the chapel. 
    • Jon White gave Drew Rhodes a “Know Your Stuff” postcard for demonstrating how good cleaning impacts the visitor experience and understanding how it connects to other operational teams 

    A reminder to Managers and Supervisors to give out these postcards when you see exceptional service against one of the pillars of Our Bostin Promise.  

    And to record it Manager/Supervisor – Colleague Recognition Cards – Fill in form to ensure it is acknowledged. 

     

    Voting for September is open! 

    Living the Bostin Promise – Colleague Recognition – Fill in form 

    Or complete a slip and post in the white boxes across all break areas.

     

    Reminders 

    • A gentle reminder that each colleague should only vote once per month, any votes after the first will be discounted. 
    • You have until 12pm on 30th September to vote. Any votes received after midnight will be counted in October.
    • There will usually be 6 winners in total as long as sufficient nominations per team have been made, the highest scoring being Our Kid of the Month. 2 from Enterprise, 2 from Historic Characters and 2 from all other departments. 
  • A Message from the Board of Trustees

    A Message from the Board of Trustees

    Dear Colleagues

    On behalf of the Board, it is with enormous pride that we pass-on the grateful thanks and admiration of the Trustees to each and everyone in the Museum Team for the fantastic performance of the all important summer season.

    You may know that the Board meets every two months, and our meetings always include discussions about our lively programme of events and activities, feedback on the visitor experience and our financial performance.  These themes are especially important when Trustees meet at the end of August, when we look back at the summer.  Trustees are acutely aware that these past six-seven weeks are the busiest concentrated time for the Museum and that this puts a great deal of added pressure on all colleagues.  So, to come through as successfully as we have is a wonderful achievement and proof of the professionalism, skill and commitment of you all to our common cause – the visitors we serve.

    Some Trustees have also engaged with Back-to-the-Floor during the summer and this has given an even keener appreciation for the entire operation of the Museum.

    So, whatever your role at the Museum and for the contribution you make and the support you provide for your colleagues – thank you.

                           

                                         

    Duncan Bedhall                                 Louise Jones

    Chair, Museum Board                  Chair, Museum Enterprises Company

  • Introducing Afternoon Tea

    Introducing Afternoon Tea

    At 12pm today, we will officially launch our new Black Country Afternoon Tea offer. Inspired by the region’s rich heritage and the Museum’s historic stories, this unique new experience will welcome its first guests from Saturday 19 September.

    Designed to delight both loyal supporters and new audiences, the afternoon tea combines traditional regional flavours with creative presentation. Guests can enjoy a menu featuring miniature fish and chips, Black Country cheese and onion cobs, Coronation Chicken, ration-inspired favourites, retro school cake, and our innovative “profitercoals” served in their own miniature coal bucket.

    Adding to the experience, the afternoon tea is presented inside a miniature replica of two of our iconic historic buildings: Veal’s Baker’s Shop and Hobbs & Sons Fish and Chip Shop.

    What Do I need to Know?

    • Afternoon Tea will be available on Saturdays and Sundays in the Black Country Café.
    • Guests can choose from standard, vegan, or gluten-free menus.
    • Bookings can be made online for up to five guests, with larger groups accommodated via our Ticketing team.
    • Museum admission is not included and must be purchased separately, unless visitors hold a valid Membership or UnChained Annual Pass.

    This exciting new offer provides visitors with another memorable way to engage with our stories, food heritage and hospitality, while creating new opportunities to attract group travel and special occasion bookings.

    For booking enquiries, visitors can contact [email protected] or call 0121 557 9643 (Monday to Friday, 9am to 4pm).

  • A Black Country Mystery Context Sheet

    A Black Country Mystery Context Sheet

    Date: Sat 5th September
    Time: 5:30pm – 9:30pm

    We are very excited to be hosting our first public murder mystery event, A Black Country Mystery, this Saturday 5th September! And we are completely sold out!

    The event will be an immersive murder mystery event set in 1920s, where visitors are invited to time travel back to 1928 to help solve a previously unsolved murder. Visitors will be able to explore parts of the site, find clues and meet suspects to try and solve the crime. The event will include a 3 course meal and two drinks (one on arrival and one with the meal), and the visitors will get to explore and immerse themselves in our site, giving a unique, “Secret Cinema” vibe to the event.

    For more information, please see the context sheet. Any questions, please direct to the programme lead, Jozey Grae, at [email protected].