Summer is here, the Museum is getting busier, and itâs our chance to shine. The Bostinâ Promise is our reminder of the standards we all share and the experience we want everyone to have with us.
As we head into this busy period, itâs a great time to reflect on how we live these values every day. Every conversation, every interaction and every small action make a difference. This is our opportunity to show what we do best.
đ Who deserves recognition?
The Bostinâ Promise Recognition Scheme is about celebrating the brilliant things happening across the Museum – and your votes make that possible. Remember: you have to be in it to win it! If we donât receive nominations, we canât give the recognition that colleagues deserve.
Think about someone who has demonstrated the Bostinâ Promise, gone above and beyond, or made a difference to someoneâs day.
You can vote for anyone, including:
đ A colleague in your own team
đ A colleague from another team
đ Any manager
đ Someone from a front-line team
đ Someone working behind the scenes
Everyone has the opportunity to recognise great work. Please vote based on your own experience and judgement. The scheme is about recognising individuals for the work they have done, not about encouraging others to vote in a particular way or organising support for someone.
đ How do we decide the winners?
A panel will meet each month to review nominations and score the feedback from 1â3.
The score is based on the example shared and how clearly it demonstrates the Bostinâ Promise:
â 1 â Doing your job well
This is about delivering the expected standard and providing a positive experience.
â 2 â Doing your job exceptionally well
This is where someone has gone further than expected and demonstrated excellent behaviours through the way they work.
â 3 â Going above and beyond
This is when someone has done something exceptional, shown outstanding care, or done something outside their usual role or responsibilities to make a real difference.
The detail in your nomination matters. Simply saying someone did their job well may not score highly unless the feedback explains how they demonstrated the Bostinâ Promise.
For example:
A comment such as:
âJenny in Finance replied to my email quicklyâ or âKen in the Cake Shop smiled and served a customerâ, shows good service, but may not demonstrate something exceptional on its own.
However: âJenny didnât know the answer to my question, so she contacted another team, found the information, and made sure it was shared back with meâ shows ownership, care and going the extra mile.
Or: âKen noticed a visitor was unsure what to choose, took time to understand what they liked, suggested some favourite bakes, didnât rush them, and made the experience feel personalâ shows excellent examples of welcoming, caring and creating a memorable experience.
When making your nomination, think about what happened, how the person made a difference, and which Bostinâ Promise behaviours they demonstrated.
đŹÂ We want your feedback
This is a new scheme, and we want to make sure it delivers something meaningful for everyone.
Weâd love to hear your thoughts, ideas and suggestions on how we can make it even better.
Share your feedback with us at by email to
[email protected]. If you would prefer to share feedback anonymously, you can use any of the white Bostinâ Promise feedback boxes in break areas, or the two black feedback boxes located by the clock-in machine in the Learning Centre or inside the door at the bottom of the Hartill Offices stairs.
Your feedback will help us continue to shape the scheme around what works best for colleagues. We will review and refresh the scheme based on your feedback during January Reset.
đ Your vote matters. Your recognition matters. Letâs give each other the recognition we deserve.
