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  • January Reset 2024

    January Reset 2024

    We’re getting ready for our annual January Reset training (previously known as January Shutdown). This year, we’ve made a few changes that we’d like to make you aware of.

    When you arrive at Hall 2 for one of the All Staff Briefing Sessions, head to one of the two check-in points. There, you’ll be signed in and given access to our new delegate brochure. To save time on the day, you can scan the QR code at the bottom of this message to preview the brochure now!

    One of the highlights of the event is our Team Exhibitions (Hall 1). This is a chance for everyone to see the work each team has been doing. It’s also an opportunity to connect and network with colleagues you might not typically interact with.

    Refreshments will be available throughout the day but please remember to bring a packed lunch. We’re excited to see everyone and hope this event allows us all to learn, connect, and reset.

    Scan the QR code to view our delegate brochure:

    Don’t forget to sign up for our charity bikeathon, ‘Pedal for Purpose’.

  • Quiz Night at the Elephant & Castle Pub!

    Quiz Night at the Elephant & Castle Pub!

    Calling all quiz enthusiasts!

    Join us for our latest Health and Wellbeing event: A Quiz Night at the Elephant & Castle Pub.

    There will be cash prizes to be won! Put your thinking caps on for a fun night out.

    Date: Wednesday 31st January

    Time: 5.30-7.30pm

    Location: Elephant & Castle Pub

    £3 per person (Includes a drink & nibbles)

    Teams can be made up of colleagues, friend and family. Don’t have a team? No problem we can assign teams on the night!

    To sign up, please email [email protected] 

  • Discover Dudley employee discount card 2024

    Discover Dudley employee discount card 2024

    The Discover Dudley employee discount card provides offers and incentives across visitor attractions and venues in the Dudley borough. It is valid until 31 December 2024.

    It has been developed to assist frontline staff in learning more about the visitor attractions and tourism businesses within the borough and to cross-promote the visitor attractions to the visiting public at our venues.

    If you would like to apply for a Discover Dudley employee discount card 2024, please complete the application form – it will need to be signed by your line manager.

  • Santa Hunts – share your feedback

    Santa Hunts – share your feedback

    Thank you to everyone who worked as part of our Santa Hunts this year! We’ve had some really great feedback from visitors:

    • 96% rated the experience as ‘excellent’ or ‘good’ (which is the same rating as last year – but we had a slightly higher excellent rating of 86% compared to last year’s 84%)
    • 94% felt that it was an immersive experience
    • 97% felt they had an opportunity to participate

    A sample of what visitors said – both positive and constructive:

    • “The amazing staff, the accessibility of the venue, we were very impressed.”
    • “Santa, he was absolutely amazing, he was engaging for the children and really approachable.”
    • “The magic and the story, the characters and actors each played a different role in the Santa Hunt, but they each added something special. It was fun and entertaining. We also loved the bus and the extra treats, the reindeer shoe and chocolate coin.”
    • “Staff/characters were brilliant really enthusiastic and friendly played the part fabulously made it really magical for the children.”
    • “The chance to have a family picture with Santa would be nice, and another way of you getting extra money.”
    • “A smaller group so that the smaller children could experience it more fully. Drinks in the cafe were expensive.”
    • “It was very rushed. Kids (4 and 2) struggled to keep up. Felt very obvious you had lots of people to get through. Was offered a red slip and told it entitled us to free drink. However, it was just 20% off.”

    As always, we really value your feedback, so please take a couple of minutes to fill in our staff survey with your responses to the programme.

    Thank you!

  • Glad Tidings – Feedback

    Glad Tidings – Feedback

    Thank you to those of you who contributed to, worked or attended Glad Tidings so far (Christmas Evening Events).

    Prior to the last weekend of events, below are some headlines from our visitor feedback so far:

    What is going well?

    • 76% Excellent & Good Overall Ratings
    • We are drawing in hyper local audiences, including people who living in Wolverhampton, Dudley, Walsall and Birmingham.
    • Visitors listed “atmosphere” “live music”, and “entertainment” as the best parts of the event
    • 74% said they learnt something new about Black Country heritage
    • 80% said they felt that the Museum represented their heritage
    • 64% said they had a greater understanding of migration into the Black Country
    • 76% said they learned something new about the 1950’s/60’s.

    Where can we improve?

    • Queues – visitors are experiencing queues at the car park, admissions and food & drink outlets
    • Visitor numbers Vs. Number of staff (food outlets especially)
    • Additional lighting

    In addition, 67% of visitors have been using the Glad Tidings Map and 60% of those visitors have rated the map as Excellent or Good.

    90% of visitors are purchasing Food & Drink during Glad Tidings and 54% of those visitors rated Food & Drink as Excellent or Good.

    Help us improve by providing some feedback!

    Glad Tidings Staff Survey

     

  • Important Notice – Tuesday 19th December

    Important Notice – Tuesday 19th December

    On Tuesday 19th December, Audiences & Communications will be hosting a photography morning across various locations on site.

    We are kindly asking that no vehicles are parked on site between 10am-1pm.

    If you have any questions, please email David Foster

    Thank you for your cooperation.

  • Staff Consultative Forum Update

    Staff Consultative Forum Update

    Following the recent nomination process, we are pleased to announce that the following individuals have been appointed as Staff Representatives;

    • Elizabeth Peters (Administrative, Specialist & Managerial Constituency)
    • Emily Banks (Historic Character Constituency)
    • Matthew Robinson (Historic Character Constituency)

    Greg Dunn has also been re-appointed as Staff Representative for the Historic Character Constituency for a second term.

    With the introduction of new Staff Representatives, please find below a summary of current representatives and their respective constituent group;

    Constituency Staff Representative(s)
    Administrative, Specialist & Managerial Elizabeth Peters

    Lisa Bates
    Enterprise (F&D, Admissions, Retail) Carla Jasper*

    Vacancy
    Historic Characters Greg Dunn

    Emily Banks

    Matthew Robinson
    Maintenance Tracey Power
    Casuals David Ball

    Melissa Downes
    *First term coming to an end therefore constituent post up for nomination.

     

    There are still 2 vacancies in the Enterprise constituency (including F&D, Retail & Admissions). Therefore nominations remain open and will close on Sunday 31 December 2023. Please note that if we do not receive any nominations, the Enterprise constituency will have no representation on the Staff Consultative Forum.

     

    If you would like to be considered as a Staff Consultative Forum Representative, you will need a colleague from the same constituency as you to propose your nomination and the name of another colleague, again within the same constituency, who seconds the nomination.

    To put yourself forward, please complete and return a Nomination Form to the People & Culture team (based at Canalside) either by hand, by depositing in the black post box outside of the People & Culture office, or via email to [email protected].

    All employees are eligible to apply, with the exception of the Leadership Team. Casual Workers may only apply to represent, propose or second a nomination for the Casual Worker constituency.

     

  • Staff Consultative Forum Update

    Staff Consultative Forum Update

    Following the recent nomination process, we are pleased to announce that the following individuals have been appointed as Staff Representatives;

    • Elizabeth Peters (Administrative, Specialist & Managerial Constituency)
    • Emily Banks (Historic Character Constituency)
    • Matthew Robinson (Historic Character Constituency)

    Greg Dunn has also been re-appointed as Staff Representative for the Historic Character Constituency for a second term.

    With the introduction of new Staff Representatives, please find below a summary of current representatives and their respective constituent group;

    Constituency Staff Representative(s)
    Administrative, Specialist & Managerial Elizabeth Peters

    Lisa Bates
    Enterprise (F&D, Admissions, Retail) Carla Jasper*

    Vacancy
    Historic Characters Greg Dunn

    Emily Banks

    Matthew Robinson
    Maintenance Tracey Power
    Casuals David Ball

    Melissa Downes
    *First term coming to an end therefore constituent post up for nomination.

     

    There are still 2 vacancies in the Enterprise constituency (including F&D, Retail & Admissions). Therefore nominations remain open and will close on Sunday 31 December 2023. Please note that if we do not receive any nominations, the Enterprise constituency will have no representation on the Staff Consultative Forum.

     

    If you would like to be considered as a Staff Consultative Forum Representative, you will need a colleague from the same constituency as you to propose your nomination and the name of another colleague, again within the same constituency, who seconds the nomination.

    To put yourself forward, please complete and return a Nomination Form to the People & Culture team (based at Canalside) either by hand, by depositing in the black post box outside of the People & Culture office, or via email to [email protected].

    All employees are eligible to apply, with the exception of the Leadership Team. Casual Workers may only apply to represent, propose or second a nomination for the Casual Worker constituency.

     

  • Staff Consultative Forum Update

    Staff Consultative Forum Update

    Following the recent nomination process, we are pleased to announce that the following individuals have been appointed as Staff Representatives;

    • Elizabeth Peters (Administrative, Specialist & Managerial Constituency)
    • Emily Banks (Historic Character Constituency)
    • Matthew Robinson (Historic Character Constituency)

    Greg Dunn has also been re-appointed as Staff Representative for the Historic Character Constituency for a second term.

    With the introduction of new Staff Representatives, please find below a summary of current representatives and their respective constituent group;

    Constituency Staff Representative(s)
    Administrative, Specialist & Managerial Elizabeth Peters

    Lisa Bates
    Enterprise (F&D, Admissions, Retail) Carla Jasper*

    Vacancy
    Historic Characters Greg Dunn

    Emily Banks

    Matthew Robinson
    Maintenance Tracey Power
    Casuals David Ball

    Melissa Downes
    *First term coming to an end therefore constituent post up for nomination.

     

    There are still 2 vacancies in the Enterprise constituency (including F&D, Retail & Admissions). Therefore nominations remain open and will close on Sunday 31 December 2023. Please note that if we do not receive any nominations, the Enterprise constituency will have no representation on the Staff Consultative Forum.

     

    If you would like to be considered as a Staff Consultative Forum Representative, you will need a colleague from the same constituency as you to propose your nomination and the name of another colleague, again within the same constituency, who seconds the nomination.

    To put yourself forward, please complete and return a Nomination Form to the People & Culture team (based at Canalside) either by hand, by depositing in the black post box outside of the People & Culture office, or via email to [email protected].

    All employees are eligible to apply, with the exception of the Leadership Team. Casual Workers may only apply to represent, propose or second a nomination for the Casual Worker constituency.

     

  • Staff Consultative Forum Update

    Staff Consultative Forum Update

    Following the recent nomination process, we are pleased to announce that the following individuals have been appointed as Staff Representatives;

    • Elizabeth Peters (Administrative, Specialist & Managerial Constituency)
    • Emily Banks (Historic Character Constituency)
    • Matthew Robinson (Historic Character Constituency)

    Greg Dunn has also been re-appointed as Staff Representative for the Historic Character Constituency for a second term.

    With the introduction of new Staff Representatives, please find below a summary of current representatives and their respective constituent group;

    Constituency Staff Representative(s)
    Administrative, Specialist & Managerial Elizabeth Peters

    Lisa Bates
    Enterprise (F&D, Admissions, Retail) Carla Jasper*

    Vacancy
    Historic Characters Greg Dunn

    Emily Banks

    Matthew Robinson
    Maintenance Tracey Power
    Casuals David Ball

    Melissa Downes
    *First term coming to an end therefore constituent post up for nomination.

     

    There are still 2 vacancies in the Enterprise constituency (including F&D, Retail & Admissions). Therefore nominations remain open and will close on Sunday 31 December 2023. Please note that if we do not receive any nominations, the Enterprise constituency will have no representation on the Staff Consultative Forum.

     

    If you would like to be considered as a Staff Consultative Forum Representative, you will need a colleague from the same constituency as you to propose your nomination and the name of another colleague, again within the same constituency, who seconds the nomination.

    To put yourself forward, please complete and return a Nomination Form to the People & Culture team (based at Canalside) either by hand, by depositing in the black post box outside of the People & Culture office, or via email to [email protected].

    All employees are eligible to apply, with the exception of the Leadership Team. Casual Workers may only apply to represent, propose or second a nomination for the Casual Worker constituency.