Thank you to everyone who worked as part of our Santa Hunts this year! We’ve had some really great feedback from visitors:
- 96% rated the experience as ‘excellent’ or ‘good’ (which is the same rating as last year – but we had a slightly higher excellent rating of 86% compared to last year’s 84%)
- 94% felt that it was an immersive experience
- 97% felt they had an opportunity to participate
A sample of what visitors said – both positive and constructive:
- “The amazing staff, the accessibility of the venue, we were very impressed.”
- “Santa, he was absolutely amazing, he was engaging for the children and really approachable.”
- “The magic and the story, the characters and actors each played a different role in the Santa Hunt, but they each added something special. It was fun and entertaining. We also loved the bus and the extra treats, the reindeer shoe and chocolate coin.”
- “Staff/characters were brilliant really enthusiastic and friendly played the part fabulously made it really magical for the children.”
- “The chance to have a family picture with Santa would be nice, and another way of you getting extra money.”
- “A smaller group so that the smaller children could experience it more fully. Drinks in the cafe were expensive.”
- “It was very rushed. Kids (4 and 2) struggled to keep up. Felt very obvious you had lots of people to get through. Was offered a red slip and told it entitled us to free drink. However, it was just 20% off.”
As always, we really value your feedback, so please take a couple of minutes to fill in our staff survey with your responses to the programme.
Thank you!
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