Author: IT Team

  • 1960s Staff Survey

    1960s Staff Survey

    Thank you so much to everyone who took part in and supported our first 1960s event! It was a roaring success and the visitor response has been very positive (see below for ratings and comments). As always, your feedback is extremely valuable to us, so please take a few minutes to fill in our staff survey

    • 96% of visitors rated their overall experience of the programme as “good” or “excellent”
    • 87% felt the museum represented their heritage
    • 89% felt it was an immersive experience
    • 88% felt they had the opportunity to participate

    Some comments from visitors (both positive and constructive):

    •  “Where do I start…the atmosphere was electric, the shops, the people, the staff, the music, the food, the fair…..I absolutely was blown away by the way this event was put on ..I hope you will do this again…The tribute band to the Beatles…they were absolutely amazing… thank you so much for all your hard work…it showed, I visit quite regularly and this evening was absolutely fantastic”
    • “The variety of music, the food venues open till later, all the shop proprietors very knowledgeable and informative and kept in character! Atmosphere, everyone joins in dressing the part”
    •  “I’ve been to many events at the Museum both as a visitor and staff. This is the best event I’ve attended. It was well thought out and the acts were all excellent”
    •  “Absolutely fantastic night would definitely come again what a performance by the beatles and the drag queen, the supremes too”
    •  “Took mom, 84, she has onset dementia. It was fantastic listening to her memories jogged by your museum, singing along to all the groups. We had your local Bobby arrest her. Fantastic night”
    •  “The event was great, but we felt there were too many acts performing at once in different areas, which made it hard to decide where to be. To alleviate this, I would suggest extending the event to 11:30 pm instead of 10:30 pm. This would give people more chance to feel less rushed and give the option to enjoy the evening for longer. We really enjoyed the drag act (Dahlia Rivers), but it was a shame she was inside where not many people were”
    •  “It was rather crowded and not enough food and drink vendors there were really long queues, should have been seating as lots of people were semi and disabled people”
    •  “Loved the live bands however the stages in the high street and folks park were too close and the AC30’s were drowned out by the bands on the other stage”
  • Visitor Attraction Quality Assurance Scheme 2024 – results

    Visitor Attraction Quality Assurance Scheme 2024 – results

    Great news: we’ve achieved a score of 93% in our most recent VisitEngland quality assessment, which is 2% higher than last year’s assessment and means we’ll be nominated for a Gold Accolade!

    The assessment scores the Museum against a number of set criteria. Compared to last year’s results, improvements were seen in arrival (up 5%), cleanliness (up 8%) and staff (up 1%).

    VisitEngland’s scoring system is an important measure of success and helps us to benchmark how the things we’re doing in the Museum are being received by visitors. We’ve seen progress in our assessment every year. Achieving such a good score is down to a great team effort – thank you and well done, everyone!

    As always, the feedback given will be used to continue to improve our offer for all visitors. We know that our score for pre-arrival and retail will be improved when we reintroduce a guidebook, for example.

    More information about VisitEngland Assessment Services.

  • Safe together at BCLM: Near miss

    Safe together at BCLM: Near miss

    There are different definitions of the term “near miss”, but the easiest one to understand is “a near miss is an event or situation that could have resulted in injury, damage or loss but did not do so due to chance”. Please take a look at the image above for a graphic explanation.

    • Image 2: This is a near miss because the unsafe condition was not identified, an incident happened but no one was injured and it did not get reported.
    • Image 3: This is an incident, because the unsafe condition was not identified and the near miss was not reported someone got injured.

    When a near miss has been reported it is important to investigate the near miss in an effort to prevent future incidents.

    Action 1 – If an unsafe condition has been identified, report it to your line manager so that it can be dealt with (made safe).

    Action 2 – All near miss reports to be actioned immediately, i.e. within 24 hours.

  • Reminder – NMDC Reciprocal Free Admission Scheme

    Reminder – NMDC Reciprocal Free Admission Scheme

    We would like to remind all our colleagues of the NMDC Reciprocal Free Admission Scheme: You can access many cultural and heritage sites in the country free of charge.

    For a list of sites included in the scheme please click here.

    All you have to do is show your BCLM photo ID card when you enter the site.

    Enjoy!

  • Colleague Discount – Frankie & Benny’s

    Colleague Discount – Frankie & Benny’s

    Frankie & Benny’s are delighted to offer all BCLM colleagues two exclusive offers;

    1. Lunch Special: Enjoy a one-course lunch and a refreshing soft drink for just £10 between midday and 2pm. 
    2. Evening Discount; Receive 30% off mains when dining between 4pm and 8pm, Monday to Friday.

    How to Redeem:
    To take advantage of these exclusive offers, employees simply need to show their BCLM ID card when dining with Frankie & Bennies.

    On a tight deadline? Phone Frankie & Benny’s and they will get your food ready for you in house or even takeaway.

    For any enquiries or to make a reservation, please contact Frankie & Benny’s Dudley on 01384 236553 or [email protected].

  • Quiz Night – What fun!

    Quiz Night – What fun!

    We  have hosted round 2 of our all colleague Quiz Night in the Elephant & Castle, which has proven to be a huge success!

    We want to thank everyone who attended and got involved ✨

    Well done to Diane, Sam, Alice and Fi! If you didn’t make it this time, not to worry as planning for the next Quiz is underway!

     

  • Wellbeing Group Calender

    Wellbeing Group Calender

    We are delighted to confirm the following events as part of our continued effort to support and improve wellbeing at BCLM;

    24 July 2024; BCLM Bookworms in Classroom 1 (Learning Centre)

    Come along to decide the next book choice over tea and biscuits

    Time; 9.00am – 9.30am
    Cost; Free – Book supplied

    9 September 2024: Food Class in Visitor Cafe

    Bring your creative skills while we decorate cookies. Barista demonstration included!

    Cost; £3 in cash on the night – per person

    27 September 2024; Coffee Morning – Cancer Awareness in Hall 2 (Learning Centre)

    Whether you have experienced cancer first hand, or have been touched by it in some way or are interested in knowing more, please come along to a coffee and cake morning where colleagues will be sharing their experiences in open discussion.

    Time; 8.30am – 9.30am
    Cost; Free

    13 October 2024; Birmingham sponsored walk

    More information to follow.

    Location: Albert’s Schloss, Birmingham.
    Time; 10am with registration at 9.30am.

    16 October 2024; Movie Night in Hall 2 (Learning Centre)

    Join us for ‘Night at the Museum’ A comedy starring Ben Stiller who leads an all-star cast including Robin Williams and Dick Van Dyke. When good-hearted dreamer Larry Daley (Stiller) is hired as night watchman at the Museum of Natural History, he soon discovers that an ancient curse brings all the exhibits to life after the sun sets.

    Time; 5pm – 7.30pm
    Cost; Free

    21 November 2024; Dominoes, Cards & Board games in Elephant & Castle

    Come along for a fun evening of dominoes, cards and board games!

    Time; 5pm – 7.30pm
    Cost; Free

    2 December 2024; Christmas Quiz in Elephant & Castle

    Bring family and friends and get your thinking caps on. Drinks available to purchase at the Bar (Card Only)

    Time; 5.30pm – 7.30pm
    Cost; £2 in cash on the night – per person

    If you are interested in any of these events please email [email protected]


  • Summer Holiday Programme 2024

    Summer Holiday Programme 2024

    Dates: Saturday 20 July* – Sunday 1 September

    Concept: This Summer we are trialling a new approach to the 6 week holiday by testing out a “campaign led” approach. This means that instead of relying on a theme, we’re going to rely on our marketing of the core offer, with some additional demonstrations, characters and activities.

    We will have increased demonstrations across the site for JH Lavender Aluminium Foundry, Cricket Field Brickworks, Lea Road Infant Welfare Centre, Workers’ Institute tour and the Boat Dock tour. There will be increased activity including park games, street games and choir practice in Providence Chapel. We also have some new characters including Harry Ambrose (ice cream seller extraordinare!) and Barbara Brown who is off on a day out shopping in her Ford Model E.

    For more detailed information on the programme, please refer to the programme overview sheet.

    For any questions, please speak to Izzy Taylor – [email protected]

    *please note – Saturday 20 July is also Pravās Takeover Day so the content in some buildings will be impacted for this day only. 

  • Filming and Photography guidelines

    Filming and Photography guidelines

    The Audiences & Communications team have recently updated our photography and videography guidelines for colleagues who are taking part in photoshoots and video projects. The document gives advice on the responsibilities of the Audiences & Communications team and of the participants during photoshoots or filming. Please do familiarise yourself with our latest guidelines.

    If you have any questions please contact either Claire Packer (Head of Audiences & Communications) or Hannah Brown (Audiences & Communications Manager).

  • Director of Development and External Affairs

    Director of Development and External Affairs

    We are pleased to announce that David Middlemiss will be joining the Museum as our Director of Development & External Affairs. David will commence his responsibilities officially on the 2 September 2024.  However, he will be at the Museum for five familiarisation days during July and early August, to meet his team, wider colleagues and attend scheduled events. David will also take this opportunity to become familiar with important information, like the budget and targets for 2024, our audiences, key partnerships, funders, as well as current priorities for his team.

    David attended Cambridge University and the London Business School and comes to the Museum after a Director role at Bicycle Association of Great Britain, CEO at Yorkshire Dales Rivers Trust, and Rutland Cycling, and a senior international role with ExxonMobil.

    Whilst David currently lives in Lincolnshire, he has strong roots to the Black Country and he and his family are regular visitors to the Museum.