Category: Key update

  • Launch of New BCLM Visitor Promise

    Last year a group of staff and volunteers from across the Museum came together to discuss how we all – no matter what our role – can make a difference to the experience of our visitors and ensure they are truly at the heart of everything we do.

    Together, the group devised a Visitor Promise which is being launched to all staff & volunteers today, Monday 11 June.

     

    What is it?

    The definition of a promise is ‘a declaration or assurance that one will do something or that a particular thing will happen’. That’s exactly what this is – a promise to our visitors that we will provide an outstanding visitor offer and that we will train and support our staff and volunteers so we can….

    1. Create the right impression
    2. Engage our visitors
    3. Get the basics right
    4. Build relationships
    5. Celebrate our collections and stories

    You can find the full version of our Visitor Promise within the Museum Documents tab above.

     

    What do you need to do?

    Adopt the Visitor Promise and bring it to life in everything you do.

     

    We know that many of you are already excelling in all the areas and we want to share and celebrate that success, so anyone can nominate a fellow staff member of volunteer as a Visitor Promise Champion. You can do this by putting a nomination form in the boxes in the Guide Hut, Doos or Rolfe Street Offices or by emailing [email protected].

     

  • The new staff pool car has arrived!

    The new staff pool car has arrived!

    We now have a brand new Seat Ibiza that can be used as a staff pool car  by any member of staff with a current driving licence going off site on museum business.

    Bookings will be managed by Ray Disney through a dedicated shared calendar (details on how to do this are listed below). You will be responsible for the vehicle whilst it is in your possession, in the same way as when taking the vans.  But, for the pool car, you are also required to complete the paper ‘Use Log’ which is to be kept inside the vehicle. This information will help us to understand how often the car is being used, by whom, for what purpose and by which department.

    A fuel top-up card has been ordered, which will be kept in the glove box to enable staff to re-fuel as necessary at Tesco, Morrison’s & Sainsbury’s forecourts. Details on how to do this will be found in the Use Log folder.

    The car will also be receiving corporate graphics to match the two vans in the coming weeks.

    How to open and use the Pool Car Calendar

    • Open Outlook and click the ‘calendar’ tab.
    • On the ‘home’ tab click ‘open calendar’ and then ‘open shared calendar’ from the list.
    • Type ‘pool’ and click ‘OK’ (the pool car calendar should now open and appear on your list of shared calendars).

    How to book the car

    • Open the calendar and find the day you wish to book (you will see if it is available).
    • Click the time you want to start and pick ‘new meeting’ from the home tab and click ‘new meeting with all’ from the drop down list.
    • Complete the appointment request with your name as the subject. NOTE: make sure ‘Pool Car – Seat Ibiza’ is the only entry in the ‘to’ box (otherwise it will send invites to all of the calendars you have open at the time) and then send.
    • The request will appear as Tentative until Ray approves your request.

    Or

    • Open the calendar and find the day you wish to book (you will see if it is available).
    • select the time on your own calendar, right click and select ‘new appointment’
    • Complete the appointment request with your name as the subject, click ‘invite attendees’ from the appointment tab and enter ‘Pool Car – Seat Ibiza’ in the ‘to’ box and then send.
    • The request will appear as Tentative until Ray approves your request.

    If you have any questions please get in touch with David Pitt.

  • New expenses policy

    The new BCLM expenses policy will go live on Monday 4 June 2018.  It is available on the intranet within the Museum Policies folder here.

    From 4 June all expenses claims need to be made using the new BCLM expense claim form which can also be found within the Museum Documents folder here.

    Once completed and authorised by the appropriate line manager, the form should be passed to the Finance team. Payments will now be paid directly into the claimant’s bank account rather than being paid through payroll.

  • GDPR – New Policies & Procedures Live

    In advance of the changes in data law that come into play this Friday 25 May, we’ve updated our existing data protection policies and procedures and added some new ones.

    These can be found in the Museum Documents section of the intranet and include:

    • Data Protection Policy
    • Privacy Policy
    • Retention & Destruction of Records Policy
    • Data Subject Request Procedure
    • Personal Data Breach Procedure

    Please familiarise yourself with these new policies and in particular, the procedures that accompany them.

    An overview of the policies and procedures linked to the General Data Protection Regulation (GDPR) will be provided at the next staff and volunteer briefing on Monday 11 June at 9am in Hall 2.

     

    You can read more about GDPR on the Information Commissioner’s Office website

  • Dates for your Diaries

    Dates for your Diaries

    You are all invited to a staff & volunteer briefing on Monday 11 June  at 9am in Hall 2.  Andrew will give an update on performance year-to-date, on BCLM: Forging Ahead, as well as launch our new Visitor Promise.

    Following the popularity of January’s staff & volunteer event, we will be holding another staff & volunteer social on Tuesday 19 June from 5.30pm – more details to follow.

    See you there!

     

  • Update – 2018 Visitor Attendance

    Update – 2018 Visitor Attendance

    Now that Easter and the May Day Bank Holiday have passed, we are at a point in the year where we can directly compare our visitor attendance with last year.

    And, I’m pleased to say that, despite an unusually wet Easter, attendance levels to date are very slightly ahead of the same point last year.

    This is an excellent position for us – and one that I’m told is not shared by many other outdoor attractions.

    Similarly encouraging is the rate of ticket sales for our evening events with this weekend’s Red by Night joining our four Peaky Blinders Nights in the list of sold out events.

    As we move ever closer towards our peak summer season, I would like to thank you for all your contributions to date.

    Andrew

  • 2nd Antiques Roadshow @ BCLM airs this Sunday

    2nd Antiques Roadshow @ BCLM airs this Sunday

    Tune into BBC One at 8pm this Sunday, 20 May  for the second of the two Antiques Roadshow programmes that were filmed at the Museum last June.

  • Annual Trustee and Staff Event – 31 May 2018

    Please find below some further details regarding the next Trustee & Staff Event on Thursday 31 May.

     

    Lead:                     Lowell Williams, Chair of the Board of Trustees.

    Attending:          Trustees and Staff.

    Trustees:

    • Jonathan Badyal
    • Duncan Bedhall
    • Dr Paul Belford
    • Dr Malcolm Dick
    • Parminder Dosanjh
    • Andrew Fry
    • Nicola Harding
    • Cllr. Patrick Harley
    • Nick Loveland
    • Cllr. Christine Perks
    • Fiona Toye (Deputy Chair)
    • Lowell Williams (Chair)
    • Mike Williams

    Purpose:            

    To provide an annual opportunity for the Board to set out, directly to staff, their most important                                      strategic issues, and for staff to be able to ask questions about them.

    To provide an opportunity for staff to meet Trustees, especially new members of the                                                            Board, and vice-versa.

     

    Format:             

    10 minute illustrated presentation by Lowell Williams about the role the Museum                                                                is playing in the regeneration of Dudley and the West Midlands, and Q&A about this                                                            topic.

    Round-table groups, each chaired by a Trustee, to discuss and answer questions                                                                     about strategic issues facing the Museum.

     

    Timings:            5:30pm – 6:30pm

     

    Location:           Hall 2, BCLM

     

    Next Event:        30 May 2019

  • BCLM: Forging Ahead – Elephant & Castle

    We’ll be launching our public call-out for memories and objects relating to the Elephant & Castle in the 1940s-60s next week (commencing 14 May).

    Do you have any personal stories about the pub which stood on the corner of Stafford Street & Cannock Road, Wolverhampton until it was demolished in 2001? Did you or your family and friends drink there? Play dominoes there? Or just use it as a meeting place?

    If you do have anything you would like to share to help in our recreation of the Elephant & Castle – one of the biggest recreations within BCLM: Forging Ahead -, please pop in and see the Collections team in the Rolfe Street offices.

     

    A bit about the Elephant & Castle

    The Elephant & Castle was the grand Edwardian pub that stood on the corner of Stafford Street and Cannock Road. There had been a pub on that corner since at least 1834, when Samuel Davis, maltster and retail brewer, was licensee. Situated on a main route into town, it must have been a popular coaching inn, and by 1905 its owners, Manchester Brewery Co. (at this point under the chairmanship of John Henry Davies, who also owned the newly-christened Manchester United Football Club), decided to demolish and rebuild it as a magnificent landmark for those coming into Wolverhampton. The pub was designed by J.F. Hickman and H.E. Farmer from Walsall – best known for their cinema and theatre designs – and constructed by Speake & Sons of Stafford Street, Wolverhampton. Its instantly-recognisable green and white frontage – a specialist form of ceramic brickwork known as faience – was constructed by the famous Gibbs and Canning of Tamworth, who built similar terracotta for the Natural History Museum and Royal Albert Hall in London, and well-known Black Country buildings like Horseley Heath Post Office, and the Midland Counties Dairy in Wolverhampton.

    In 1907, Manchester Brewery was taken over by North Worcestershire Breweries, who were in turn acquired by Wolverhampton & Dudley Breweries in 1910, making the Elephant & Castle part of the Banks’s estate. By this time, Wolverhampton & Dudley were rapidly becoming one of the largest breweries in the region, competing with Mitchell’s & Butler’s huge Cape Hill brewery in Smethwick, and William Butler’s Springfield Brewery in Wolverhampton, as well as the multitude of small breweries and home-brew pubs in the Black Country. They went on to acquire other breweries, such as John Rolinson and Sons of Netherton, and the famous Julia Hanson’s of Dudley.

    Little is currently known about The Elephant & Castle’s licensees in the post-war period. We believe that a Sydney Jones was in charge in the 1940s, and Doris May Davies in the 1960s.

    The Elephant & Castle was typical of Edwardian pubs, with a public bar for the working class, and a separate Smoking Room, with slightly higher prices, for the middle classes – that way, managers could drink in the same pub without having to mix with their employees! The pub’s clientele was diverse, however. Wolverhampton was home to many thousands of Irish immigrants during the nineteenth century, many living in the Stafford Street area, and this was reflected by the Elephant & Castle’s Derry-born publican Patrick O’Kane in 1891. After World War Two, as local firms struggled to find the labour they needed, the Irish again formed the largest group of incomers, but they weren’t the only ones: colonial and Commonwealth citizens from India, Pakistan and the Caribbean also heeded the call for workers, and drinkers from all of these nations could be found in the Elephant & Castle. The pub’s sad decline in later years was capped by its unexpected demolition in 2001 – shortly before it could be considered for listing.

     

    Why the Elephant & Castle?

    It allows us to tell a multitude of stories of Black Country life from the 1940s-60s, including class divisions in pubs, pub games, drinks and stories of migration.

    Upon completion in 2022, visitors will be able to experience life in the post-war by trying a pint in the public bar, retiring to the Smoking Room with a bag of scratchings, or by taking on the regulars at dominoes.

     

  • GDPR – What’s Changing

    Changes in data law come into play on 25 May with the introduction of the General Data Protection Regulation (GDPR).

    The overall goal of GDPR is to safeguard people’s data and enforce data security rights.

     

    What does it mean for BCLM?

    We need to think about what personal data we collect, how we use it and ensure that the appropriate policies and procedures are in place to deal with the transparency, accountability and individuals’ rights provisions.

     

    What does this mean for you?

    There will be several new or revised policies which will be rolled out on the intranet by Friday 18 May:

    • Data Protection Policy
    • Retention Policy
    • Data Breach Response Policy

    We will be organising further staff training about the changes in data protection law but in the meantime, we ask that you read the new policies and procedures once they’re live and think about what you can do in your role to help ensure data privacy and security.

     

    What does this mean for our visitors and supporters?

    On Monday 21 May we’ll be updating the privacy policy on our website and asking all of our existing supporters who have subscribed to receive our e-news, to re-opt in to our mailing lists and view our new privacy policy.

     

    You can read more about GDPR on the Information Commissioner’s Office website