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Category: General News

  • New Culture Survey

    New Culture Survey

    We are required to collect and report data with regards to the representation of our colleague group, we do this through a ‘culture survey’.

    Our last culture survey of all colleagues was carried out over 3 years ago. New colleagues complete the survey as part of their onboarding process. The data is required primarily for our funders, including Arts Council England (ACE), who require us to annually return on our representation levels and is also necessary for legal compliance and internal reporting purposes.

    This year, ACE has made some changes and additions to the data they require, necessitating us to ask all colleagues to complete a new survey form.

    Please note that all colleagues are required  to complete this form, upon receipt, even if your response is ’prefer not to say’  to each question. Below are responses to questions we anticipate you may have:

    • Why are you asking for this information? All organisations within the Arts Council England framework are required to provide the data requested in the enclosed survey as a key part of the funding requirements. As a Museum, we also have some legal obligations for reporting and monitoring data.
    • I have already provided this information before. Why are you asking for it again? It is essential that we maintain accurate data for our colleagues, so it is common practice to refresh this information periodically to ensure it is up-to-date. Our last culture survey update was over 3 years ago. Additionally, Arts Council England recently updated some of their reporting categories. As a result, we have adjusted our culture survey to align with these new categories. This means there are new questions that we have not asked you before, and some previously asked questions now offer more options. Therefore, we are asking you to complete a new culture survey. Finally, we also recognise that some colleagues may wish to update their previous responses to better reflect their current situation. This new culture survey provides an opportunity to do so.
    • Do I have to provide this information? To ensure the data accurately reflects our colleague base, we encourage you to answer each question as honestly as possible. If you do not wish to respond to a question, or all questions, please mark the “Prefer not to say” option.
    • Will this data be shared with others? No individual data is shared. All data is collected as a group of statistics and generically reported internally and externally, e.g. for funding requirements.
    • Will the data be held in my personnel file? No, the data will not be held in your personnel file. The data is transferred to a spreadsheet that does not contain individual names and is only accessible by the People & Culture team. The hardcopy forms are shredded. You will note that the enclosed form has a payroll number. This is simply to allow us to chase outstanding replies and trace the responses of leavers for removal. This enables the data to remain live.
    • Will my answers be linked back to me? No. We are not seeking to identify individual personal details, we simply need the raw data for statistical monitoring and generic reporting.
  • Fertility Policy

    Fertility Policy

    We have added a new Fertility Policy to our suite of Family related policies. For more information, please read the policy.
    If you have any questions please do not hesitate to speak to a member of the People & Culture team.
    [embeddoc url=”https://intranet-dev.bclm.com/wp-content/uploads/BCLM-Fertility-Policy.pdf” download=”all” viewer=”google”]
  • Visitor Attraction Quality Assurance Scheme 2024 – results

    Visitor Attraction Quality Assurance Scheme 2024 – results

    Great news: we’ve achieved a score of 93% in our most recent VisitEngland quality assessment, which is 2% higher than last year’s assessment and means we’ll be nominated for a Gold Accolade!

    The assessment scores the Museum against a number of set criteria. Compared to last year’s results, improvements were seen in arrival (up 5%), cleanliness (up 8%) and staff (up 1%).

    VisitEngland’s scoring system is an important measure of success and helps us to benchmark how the things we’re doing in the Museum are being received by visitors. We’ve seen progress in our assessment every year. Achieving such a good score is down to a great team effort – thank you and well done, everyone!

    As always, the feedback given will be used to continue to improve our offer for all visitors. We know that our score for pre-arrival and retail will be improved when we reintroduce a guidebook, for example.

    More information about VisitEngland Assessment Services.

  • Reminder – NMDC Reciprocal Free Admission Scheme

    Reminder – NMDC Reciprocal Free Admission Scheme

    We would like to remind all our colleagues of the NMDC Reciprocal Free Admission Scheme: You can access many cultural and heritage sites in the country free of charge.

    For a list of sites included in the scheme please click here.

    All you have to do is show your BCLM photo ID card when you enter the site.

    Enjoy!

  • Filming and Photography guidelines

    Filming and Photography guidelines

    The Audiences & Communications team have recently updated our photography and videography guidelines for colleagues who are taking part in photoshoots and video projects. The document gives advice on the responsibilities of the Audiences & Communications team and of the participants during photoshoots or filming. Please do familiarise yourself with our latest guidelines.

    If you have any questions please contact either Claire Packer (Head of Audiences & Communications) or Hannah Brown (Audiences & Communications Manager).

  • Director of Development and External Affairs

    Director of Development and External Affairs

    We are pleased to announce that David Middlemiss will be joining the Museum as our Director of Development & External Affairs. David will commence his responsibilities officially on the 2 September 2024.  However, he will be at the Museum for five familiarisation days during July and early August, to meet his team, wider colleagues and attend scheduled events. David will also take this opportunity to become familiar with important information, like the budget and targets for 2024, our audiences, key partnerships, funders, as well as current priorities for his team.

    David attended Cambridge University and the London Business School and comes to the Museum after a Director role at Bicycle Association of Great Britain, CEO at Yorkshire Dales Rivers Trust, and Rutland Cycling, and a senior international role with ExxonMobil.

    Whilst David currently lives in Lincolnshire, he has strong roots to the Black Country and he and his family are regular visitors to the Museum.

  • Closing date extended – Colleague Consultative Forum (Formerly Staff Consultative Forum)

    Closing date extended – Colleague Consultative Forum (Formerly Staff Consultative Forum)

    Following a review of the Constitution and Terms of Reference, the Staff Consultative Forum has been renamed the Colleague Consultative Forum (CCF) to reflect the decision to include volunteer representatives, in addition to employees and casual workers.

    The Museum recognises that effective and timely communications and consultations with its colleagues (which includes employees, casual workers and volunteers) are an essential part of managing a successful museum and will make a significant contribution to achieving the Museum’s vision and mission.

    Further information can be found in the updated Constitution and Terms of Reference.

    Elected CCF Representatives will come from the following constituents:

    • Salaried 2
    • Historic Characters 3
    • Visitor Welcome & Admissions 1
    • Enterprise 1
    • Cleaning & Recycling 1
    • Casuals 2*
    • Volunteers 2*

    *In the interest of ensuring a cross representation of the Museum, the 2 representatives in these constituencies cannot be from the same team.

    Please note that volunteer and casual representatives may be asked not to attend meetings where matters specific to employees only are to be discussed.

    Due to the introduction of a Volunteers consistency, we would like to invite nominations for volunteer representatives (x 2). In addition there are vacancies in the following constituencies; Salaried (x 1), Enterprise (x 1), Cleaning & Recycling (x 1) and Casuals (x 1). Please note that participation of volunteers on the CCF remains on a voluntary basis.

    If you would like to be considered as a CCF Representative, you will need a colleague from the same constituency as you to propose your nomination and the name of another colleague, again within the same constituency, who seconds the nomination. Unsure about which Constituency you fall under? Find out here.

    The closing date for nominations has been extended to Wednesday 24 July 2024. Elections will be held following this date if we have multiple candidates for a single role. In the event that a candidate for nomination is unopposed, their constituents will be invited to endorse their candidature.

    To put yourself forward, please complete and return a nomination form (which can be found here) to the People & Culture team (based at Canalside) either by hand, deposited in the black post box outside the People & Culture office, or via email to [email protected].

    All employees (who have successfully completed their probationary period) are eligible to apply, with the exception of the Leadership Team. Casual workers may only apply

    to represent the Casuals constituency and volunteers may only apply to represent the Volunteers constituency. As a reminder, the current CCF Representatives are:

    Constituency – Representative(s): 

    Salaried: Elizabeth Peters, Lisa Bate*.

    Historic Characters: Emily Banks, Greg Dunn, Matthew Robinson.

    Visitor Welcome & Admissions: Lisa Edwards.

    Enterprise: 1 x vacancy.

    Cleaning & Recycling: 1 x vacancy.

    Casuals: David Ball, 1 x vacancy.

    Volunteers: 2 x vacancy.

    *First term coming to an end therefore constituent post up for nomination.

    Under the terms of the Colleague Consultative Forum Constitution, representatives can stand for two terms. Current representatives who are reaching the end of their first term and would like to stand for another term will be required to complete the usual nomination process and will be subject to election if necessary.

  • Inclusive Language Guide Launch

    Inclusive Language Guide Launch

    We are pleased to launch a new guidance document to enable colleagues to feel confident with sharing inclusive stories and engaging in inclusive conversations between colleagues.

    The Inclusive Storytelling Language Guide has been produced and aims to:

    1. Support colleagues with telling stories about a variety of communities and experiences
    2. Ensure all colleagues are using the most up-to-date terms and ensuring consistent language use across the Museum

    As the first part of the launch, managers will have an opportunity to attend support sessions with members of the Inclusive Storytelling Working Group. Subsequently, all colleagues will be provided with a paper copy of the current version of the document during training sessions along with an opportunity to ask any questions in the coming weeks.

    The guide has been written for all colleagues – while it is of particular importance for visitor-facing colleagues, it will be shared with everyone (including volunteers). It is our collective responsibility to ensure it is digested and implemented.

    The guide will always be available to download from the intranet, and paper copies of guides will be stationed in key areas around the Museum. Colleagues are encouraged to contact their line managers with any questions.

    View a copy of the Language Guide

  • Would you like to be a Menopause Champion ?

    Would you like to be a Menopause Champion ?

    We would like to invite interest from colleagues of all gender identities to become a Menopause Champion.  By stepping up as a Menopause Champion, you can make a real difference in the lives of your colleagues going through this critical life event. Supporting those going through menopause not only enhances their well-being and their experience at work,  but also fosters a more inclusive and empathetic workplace culture.   As a Menopause Champion, you will be required to attend an external online training course to enhance your understanding of  menopause and the role of champions.  Upon completion  of the training, your  contribution will include the following:

    • To be emphatic and supportive of  colleagues who may want to have discussions with regards to the Menopause.
    • Provide informal, confidential peer support to colleagues experiencing menopause, helping them understand available resources and support options.
    • Assist in promoting awareness of existing menopause policies and support measures.
    • Collect and relay feedback from colleagues  regarding menopause-related policies and support initiatives to People & Culture and or the Museum’s Health & Wellbeing Group.
    • Contribute to the Museum’s Menopause working group.

    We are particularly interested to hear from colleagues who have a:

    • Basic understanding of menopause and its impact on individuals at work.
    • Experience or interest in peer support or colleague wellbeing.
    • Strong communication and listening skills, with the ability to offer empathetic support and handle sensitive issues.
    • The ability to collaborate effectively and work as part of a team.

    Please email [email protected]  to register your interest  in becoming  a Menopause Champion by  Monday 29 July 2024. Interested applicants will be invited to a discussion to learn more about the role and the determine their suitability. We are looking to appoint up three champions, that reflect the departmental diversity of our colleague group.

  • Road Closures in Dudley – Friday 12 July

    Road Closures in Dudley – Friday 12 July

    Several roads will be closed in Dudley town centre due to the elite cycling event, the Dudley Grand Prix circuit race. This event will take place on Friday 12 July as part of the Black Country Festival celebrations.

    Roads and streets affected are The Broadway, Paganel Drive, Priory Road, Ednam Road, St James’s Road, Parsons Street, Wolverhampton Street, The Inhedge, Priory Street, Court Passage, Stone Street, New Street and Tower Street.

    Important changes to traffic flow:

    • Buses will continue to operate on July 12.
    • To facilitate this, The Broadway and Union Street will be made temporarily one-way.
    • Current one-way orders on Castle Street and New Street will be reversed.

    We advise all colleagues to plan in advance for these changes to ensure smooth travel and minimise any inconvenience.