With great feedback from our visitors, some lovely examples of community engagement during our call-outs for stories, record-breaking attendance, and giving the Museum the opportunity to fulfil more of its potential with Forging Ahead, 2018 has been a remarkably good year for BCLM. This kind of performance doesn’t happen by accident, and I sometimes talk about achieving our purpose on purpose. That purpose is about being a great Museum + Charity + Visitor Attraction. All in One. It is a balancing act that requires customer focus and effective collaboration, and one which you are delivering. We are one team, working together.
So, as we approach the end of the year, I want to thank and pay tribute to you and the part you have played in our success this year. It makes me very proud to have the privilege of leading the Museum, and I look forward to 2019, working with you and achieving even greater things for our audiences and the Black Country. Thank you.
Happy Christmas & Prosperous New Year.
Andrew
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