Category: Events

Thank you so much to everyone who took part in and supported this year’s Halloween Nights events! We’ve had some great feedback from visitors and have increased the visitor satisfaction rating by a massive 14% from last year! There have been lots of positive comments about the mine experience, the SciFi presence (Daleks and Ghostbusters), the atmosphere and the costumed characters in general. As always, your feedback is extremely valuable to us, so please take a few minutes to fill in our colleague survey.

• 68% of visitors rated their experience as ‘good’ or ‘excellent’—a significant increase from our Halloween Nights events over the past couple of years!
• 70% felt it was an immersive experience.
• 73% felt that the performances they saw were interactive.
• The leaflet/map was also popular, with 78% of visitors saying they used it and 81% of those rating it as “good” or “excellent”.

Here are some examples of both positive and constructive comments from visitors:

“Loved the Halloween nights. This is the second time we have been to this event. It was great. The actors really make the night! Loved ghost busters and the darlicks. Loved trick or treat street. Loved the werewolf, loved the stilt walker and the musicians, loved the dj and disco, loved the mirror photos, loves the fireeater and the mines.”

 “The witches of jerushah were fantastic. They really brought their area to life! Special mention to the ghost buster car and especially the daleks. My daughter loved being called small human and keeps telling me daleks like chocolate!”

 “Enjoyed the atmosphere for the Halloween event. Loved the fish and chips. Children loved the trick or treating… as well as the way the streets were decorated”

 “4th year to Halloween Nights and this year was by far the best . Scare mine was bostin!”

 “I thought it was a good night, however I feel there were far too many let in. The queues to any of the activities were too long. My 6 year old son has ADHD, so standing in a queue for an hour didn’t really work for us.”

 “I know it was a busy night, but I felt the car parking was not as well organised as normal (we visit several times a year)”

 “Would suggest more food, bigger portion sizes and better quality.”

 “There was a long wait for the animal show and that wasn’t brilliant (better last year) but it was ok.”

Thank you to everyone who participated in our Peaky Blinders Night in September – we had some really brilliant feedback and now we need yours!

Please take a few minutes to fill in our colleague survey to tell us what you think by Monday 18 November.

Here are some highlights of what our visitors thought:

“The peaky blinders event was epic. I enjoyed every minute of it and met a lot of people who made the event even better. The live bands, the live shows which I thought was real – made it even more exciting like the bank robbery and the murder at the canal”

• 85% of visitors rated their overall experience of the programme as “good” or “excellent”.
• 80% of visitors used their event map and it scored a brilliant 92%!
• Visitors repeatedly mentioned enjoying the atmosphere, entertainment, street theatre, and dressing.
• Visitors mentioned crowds, queues and slow entry as areas to improve their experience.

Well done to all teams and please do complete the survey. For any specific questions on the programme or feedback, please email [email protected].

Summer may seem long ago now but thank you to everyone who worked our Summer Lates.

Please take a few minutes to fill in our colleague survey and tell us about your thoughts on the event.

We had some good responses from visitors:

• 96% stated that the event was good or excellent.
• Great atmosphere, staff are all friendly and knowledgeable. Clean. Great fish and chips
• Staff all friendly. Went back in time and felt like you were actually there, amazing.
• 65% of people have a greater understanding of migration into the Black Country.
• 87% of people learnt something new about 1940s, 1950s & 1960s history.
• 89% of people felt that the museum represented their heritage.

Thank you again to all colleagues and their teams that worked the Summer Lates, please do pass on you feedback.

• 94% of visitors rated their overall experience of the programme as “good” or “excellent”
• General comments showed that visitors were particularly glad to have seen additional demonstrations, met friendly and knowledgeable staff, experienced the new buildings and characters, and reminisced
• 91% learnt something new about Black Country heritage
• 82% felt the Museum represented their heritage
• 69% have a greater understanding of migration into the Black Country
• 85% learnt something new about the 1950s & 1960s in the Black Country
• 84% felt that they had the opportunity to participate – this is up 9% on 2023!!