Author: IT Team

  • Peaky Blinders Night (September date) – programme overview

    Peaky Blinders Night (September date) – programme overview

    Date and times:
    • Saturday 27 September
    • 7pm – 10.30pm
    Concept:
    • An evening of entertainment including live music, dance and an emphasis on 1920s/30s fashion. Visitors will be encouraged to dress up and emulate their favourite characters from the show. Our HC team will be populating the site in role, representing themes, characters, and scenarios from the show.
    • To immerse visitors in the world of the Peaky Blinders, with an industrial set, live 20’s music and entertainment. Visitors are invited to participate, observe and enjoy street scenes, dancing and dress up to look the part!
    Take a look at the map. For more information, please see the context sheet.
    Contact:
    [email protected] (Programme)
  • Systems Project – Update

    Systems Project – Update

    We’re on an exciting journey with the Bloomberg project, which is all about overhauling our ticketing system, website and business processes to make life easier for both our visitors and our teams.

    Our aim is to give visitors a frictionless digital experience – removing barriers to booking and payment – while providing our frontline teams with a system that’s easier to use, more reliable, and better equipped for the future.

    Here’s what’s happened so far:

    We reviewed a wide range of potential suppliers and invited eight to submit proposals.
    From there, we shortlisted three for detailed evaluation.
    After careful review, we’ve chosen Fusemetrix as our new supplier to replace our long-standing CRM/ticketing system, Tessitura.
    At the same time, we’ve been improving our Tessitura data – removing 196,433 old records and tidying up over 60,000 postcode details.
    Thank you to the Working Group for collating data and product requirements ahead of implementation.

    What’s next:

    Our official project kick-off with Fusemetrix is set for 1 October 2025.
    More data cleansing in Tessitura.
    Moving into the implementation with Fusemetrix, with a planned go-live in January 2026.

    What this will mean in practice:

    Easier booking and payment, with new payment methods available.
    Online booking for more visitors, including voucher holders, travel partners and groups.
    Integration with online ticket agencies, helping more people book with us.
    A simpler journey for visitors, and for staff an intuitive, modern system with greater functionality to better serve our visitors.

    Any questions contact Sam Davies at [email protected]

  • People News – September 2025

    People News – September 2025

    Welcomes

    In September we welcomed several new colleagues to the Museum;

    David Zebedee, Visitor Engagement Manager joined the Programme Team supporting the Historic Character Team. Zeb brings with him a wealth of management experience in leading teams, as well as a strong passion for cultural heritage.

    Brooke Whitehouse, Corporate Sales Coordinator, joins the Cultural Enterprises team to support corporate events.

    Two new Admissions Team Members and one Enterprise Team Member have also joined us.

    If you see our new colleagues on site, please do give them a warm welcome

    Other News

    Ricki Boden, Volunteer Coordinator will be seconded to the Dudley Canal Trust for three months to support their volunteer programme.

    Farewells

    This month, we bid farewell to Pete Alexander, Senior Gardner who has retired after 13 years with the Museum. We thank Pete for his many contributions and wish him a very happy retirement.

    Amy Birch, Admissions & Welcome Team Member, who leaves us following the completion of her Master’s degree in collections care. Amy has secured a fantastic new role where she can put her studies to excellent use.

    We wish everyone every success in their future endeavours.

  • Join us as we host Dudley Ageing Well Festival

    Join us as we host Dudley Ageing Well Festival

    As part of the Dudley Ageing Well Festival Week (29 September – 5 October), we’re celebrating later life and promoting ways to age well across the borough.
    Throughout the week, Healthy Dudley invites the community to take part in a wide range of fun and helpful activities: from crafts to coffee, wellness to walking, and digital skills to dancing. Thanks to all the community groups and organisations who have helped shape the festival, there truly is something for everyone.

    📅 Monday 29 September
    🕙 10am – 3pm

    📍 Visitor Centre Atrium
    💵 Free
    We’ll be hosting Dudley Ageing Well Festival in the visitor centre on Monday 29 September, showcasing a variety of local services that support ageing well. The following organisations will be joining us:
    • Just Straight Talk
    • West Midlands Police
    • Dudley’s Fall Prevention Services
    • Me, Myself and I – Dementia Carers Group
    Come along to explore, connect, and celebrate ageing well in Dudley.
    For further information on the Dudley Ageing Well Festival, please contact the healthy ageing team on 01384 816437 or email [email protected].
  • Call Out: Large Cardboard Boxes Needed

    Call Out: Large Cardboard Boxes Needed

    We’re looking for large cardboard boxes to help with set dressing for our upcoming panto. If you have any spare (the bigger, the better!), please let us know or drop them off at People Office.

    Thanks so much for your help!

  • Notice: Hartill’s Offices Temporary Closure

    Please note that Hartill’s Offices will be closed on Monday 29 and Tuesday 30 September 2025 for scheduled electrical testing.

    Teams based in Hartill’s will be hot-desking or working from home during this period.

    If you need to get in touch, please contact team members directly by email.

    Thank you for your understanding.

  • Walk alongside Melanie and Lisa on the Hospitality Action Walk for Wellbeing

    Walk alongside Melanie and Lisa on the Hospitality Action Walk for Wellbeing

    Last year we supported Walk for Wellbeing and helped them raise £140,000 to make a difference for thousands of hospitality families. Let’s walk the walk and make a positive difference together!
    Since 2020, this industry-wide 20km fundraising walk has seen thousands of hospitality people across the UK champion wellbeing and raise over £340,000 for Hospitality Action.
    Walk for Wellbeing is so much more than a fundraising walk. With mental health issues, the cost-of-living crisis, and fear of homelessness at an all-time high, the money Walk for Wellbeing raises will help:
    • Support one in two people with mental health issues that contact Hospitality Action for support.
    • Deliver in-person and phone counselling sessions.
    • Provide emergency grants to put food on the table.
    When you support Walk for Wellbeing, you’re promoting the importance of better mental health and wellbeing for everyone in hospitality while raising funds to power the vital work of Hospitality Action.
    How can you get involved?
    Take part in our ‘Bostin BCLM team’, as an individual, or with friends and family – all are welcome!
    Details:
    • Sunday 19 October 2025.
    • 10am with registration at 9.30am.
    • Location: Albert’s Schloss, Birmingham.
    This engaging 20km walk includes green spaces such as the scenic Edgbaston Reservoir, and takes in parts of Digbeth, the city’s creative quarter, and some of Birmingham’s historic canal network. 20km is a significant distance, so come prepared to make the most of your day. Pack water bottles and snacks, wear suitable shoes and clothing (check the weather!) and have emergency contact details to hand.
    Let’s walk the walk and make a difference together, register your interest by email to; [email protected] or join Team ‘Bostin BCLM’ directly: Register now to set up your fundraising page
  • CCF Update

    CCF Update

    Following the nomination process, we are pleased to confirm the appointment of Drew Rhodes as Colleague Consultative Forum (CCF) Representative for the Cleaning & Recycling Constituency.

    Current CCF Representatives are;

    Constituency
    Representative(s)
    Salaried
    Lisa Bate
    Tracy Ledward
    Historic Characters
    Emily Banks
    Greg Dunn
    Bryce Bealey
    Visitor Welcome & Admissions
    1 x vacancy
    Enterprise
    Lisa Evans
    Cleaning & Recycling
    Drew Rhodes
    Casuals
    Mitchell Robertson
    Kit Proctor
    Volunteers
    Karen Griffiths
    1 x vacancy

    As a reminder, vacancies still remain in the following constituencies;

    • Visitor Welcome & Admissions x 1
    • Volunteers x 1

    The above vacancies will remain open and should a nomination be received, we will recommence the nomination process.

    If you would like to be considered as a CCF Representative, you will need a colleague from the same constituency as you to propose your nomination and the name of another colleague, again within the same constituency, who seconds the nomination. To put yourself forward, please complete and return a nomination form to the People team (based in Hartills offices) either by hand, deposited in the black post box inside the entrance to Hartills, or via email to [email protected].

  • Print Room folder clean-up and signage storage reminder

    Print Room folder clean-up and signage storage reminder

    Dear colleagues,

    A quick reminder that the Print Room folder in the Canalside office is not a place to store documents. Once you have printed what you need, please remove your files from the folder.

    All existing documents in the Print Room folder will be deleted in one week, so please make sure you move any posters or signs you want to keep to a safe folder before then.

    We also want to remind everyone about the Signage folder, which is where notices for visitors, menus, and programme posters are stored:

    S:Signage

    For your reference, a copy of the old Print Room documents has been saved in the Signage folder, just in case you need to check anything.

    Finally, a big thank you to our IT team for helping make the Print Room more spacious, tidy, and easy to use.

    Thank you.

  • Book a Bostin’ Do

    Book a Bostin’ Do

    Tell your friends and family they can start their Christmas celebrations off the right way by immersing themselves in Christmas cheer. Your friends and family can gather work friends together on Thursday 11 December for a festive do with a difference!

    There is so much included in every ticket:

    🍸Raise a glass to Christmas past! A welcome drink is included with every ticket.
    😋 A delicious traditional fish and chips or festive supper
    🏛️ Explore the sights and sounds of our historic 1940s-60s town, 1930s street, 1950s pub, and Vintage Fairground as it’s transformed for the festive season, brimming with Christmas cheer.
    🎤 A host of live entertainment
    🅿️ Onsite car parking
    🚌 Take a ride on our vintage transport

    This event has exclusively been designed for groups of work colleagues aged 16 + to celebrate Christmas together and is not suitable for families. Further information can be found by clicking on the event page.

    To book your places of 10 and above before tickets sell out, visit – https://www.eventbrite.co.uk/e/bostin-christmas-do-tickets-1367182251919