We’re on an exciting journey with the Bloomberg project, which is all about overhauling our ticketing system, website and business processes to make life easier for both our visitors and our teams.
Our aim is to give visitors a frictionless digital experience – removing barriers to booking and payment – while providing our frontline teams with a system that’s easier to use, more reliable, and better equipped for the future.
Here’s what’s happened so far:
We reviewed a wide range of potential suppliers and invited eight to submit proposals.
From there, we shortlisted three for detailed evaluation.
After careful review, we’ve chosen Fusemetrix as our new supplier to replace our long-standing CRM/ticketing system, Tessitura.
At the same time, we’ve been improving our Tessitura data – removing 196,433 old records and tidying up over 60,000 postcode details.
Thank you to the Working Group for collating data and product requirements ahead of implementation.
What’s next:
Our official project kick-off with Fusemetrix is set for 1 October 2025.
More data cleansing in Tessitura.
Moving into the implementation with Fusemetrix, with a planned go-live in January 2026.
What this will mean in practice:
Easier booking and payment, with new payment methods available.
Online booking for more visitors, including voucher holders, travel partners and groups.
Integration with online ticket agencies, helping more people book with us.
A simpler journey for visitors, and for staff an intuitive, modern system with greater functionality to better serve our visitors.
Any questions contact Sam Davies at [email protected]
Systems Project – Update
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