Thank you to those of you who worked or came along to our Halloween Nights! We couldn’t have done it without you.
We had some of the highest visitor numbers ever for an evening event and still a 17% uplift in visitor satisfaction from last year!
Over half the people who came did so because they wanted a unique night out with family and/or friends.
80% of visitors bought food or drink and 67% rated it good or excellent. So thanks to all involved.
Here’s a sample of what visitors said:
- Loved that the kids could trick or treat, the band were amazing and it was a brill atmosphere
- We loved the coal mine tour, we last went in 2019 and we liked how it is now a tour instead of people jumping out on us, it felt safer and the children enjoyed it more.
- The different characters making the event exciting as well as the options for food and drink.
- The gentleman who gave the ghost story in the mine was the best part
- Was a brilliant night with lots to do. The kids had an absolutely brilliant time! The only thing I would say is that the workers costumes weren’t as good as previous years… they need to be more scary and some of them were clumped together in groups chatting… but other than that it was a great night.
- Not enough activities for adults and too many long queues.
- There were very few actors walking around in Halloween costume throughout the museum, previous years there have been actors in fantastic costumes
- It was overly crowded… Even though event was till 10, mines closed at 9:15
As always, we value your feedback – whether you worked on or attended the event – please let us know your thoughts so we can feed it back into discussions about next year’s Halloween events.
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