Thank you to those of you who took the time to nominate your colleagues for their GREAT contribution to Our Bostin Promise. We received a total of 34 votes from 14 departments.
Our Kid
- Pete Knowles – Cleaning & Recycling Team
Pete was nominated by 3 people across 3 teams including his own. He does his own cleaning and supervising the team brilliantly – supporting colleagues on Back to the Floor, but also notices and supports other teams. He takes a proactive approach to making sure the visitor experience is the best it can be – noticing and reporting when things aren’t as they should be or fixing things in an emergency.
Runners Up
- Ciara Costello – Collections & Interpretation; Going over and above for a last minute filming request
- Andrea Williams – Historic Character; Delivering truly excellent living history interpretation and bouncing back after absence
- Akriti Athi – Historic Character; For noticing and supporting a colleague in another department struggling
- Demi Whitehouse – Enterprise; For going out of her way to replace an ice cream for a customer
- Ziara Mahmood – Enterprise; For her dedication to the new afternoon tea offer
- Clare Bevin – Enterprise; for helping out colleagues in other teams at a busy time
Our Bostin Promise Postcards
7 postcards were given out this month:
- Jess Bently gave George Walker a Care postcard for looking after Charlie Millward’s wife on her visit.
- Janine Downes gave Ricki Boden a Care postcard for resolving an issue with recruitment – going out of her way to make sure the candidates had a good experience.
- David Zebedee (Zeb) gave Dave Field an Own Our Part postcard for his can-do attitude and always putting the visitor first.
- Melanie Penn gave Kevin Cooksey a Know Our Stuff postcard for looking out for her all day when she wasn’t well.
- Susannah Green gave Melanie Penn a Know Our Stuff postcard for making the Back to the Floor experience so meaningful.
- Karen Kennedy gave Luke Whitehouse an Own Our Part postcard for going above and beyond with visitors – making sure a sandwich was made with no butter/marg for an allergic customer.
- Lisa Edwards gave James O’Toole an Own Our Part postcard for learning the Mine Supervisor role so well – taking on changes and training new colleagues with enthusiasm.
A reminder to Managers and Supervisors to give out these postcards when you see exceptional service against one of the pillars of Our Bostin Promise.
And to record it Manager/Supervisor – Colleague Recognition Cards – Fill in form to ensure it is acknowledged.
It’s been great to read all the lovely comments and to see a wide range of colleagues being nominated so do take a look. Every nomination submitted for July can be found here; Our Bostin Promise Nominations July 2026
Voting for August is open!
Living the Bostin Promise – Colleague Recognition – Fill in form
Or complete a slip and post in the white boxes across all break areas or download here.
Reminders
- Don’t forget any votes received after midnight on 31st August will be counted in September – and voting is already open!
- A gentle reminder that each colleague should only vote once per month, any votes after the first will be discounted.
- You have until 12pm on 31st August to vote.
- There will usually be 6 winners in total as long as sufficient nominations per team have been made, the highest scoring being Our Kid of the Month. 2 from Enterprise, 2 from Historic Characters and 2 from all other departments.







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