Thank you to those of you who took the time to nominate your colleagues for their GREAT contribution to Our Bostin Promise. We received a total of 35 votes from 9 departments.
Our Kid
Jen Kettle – Historic Character
Jen was nominated this month by 3 people within her team. She was recognised because she went above and beyond to create outstanding experiences for both visitors and colleagues. She demonstrated the Bostin Promise through her thoughtful approach to making an inaccessible house experience meaningful for a wheelchair user, bringing the story and activities to them. She has also shown exceptional calmness, initiative and professionalism in an emergency, providing immediate first aid and reassurance to a visitor who collapsed. Time and again, Jen steps up wherever she is needed — whether supporting first aid, transport or visitor engagement — quietly making a significant difference to the people around her and to the wider Museum experience.
Runners Up
- Aaron Williamson – Enterprise; Calmly supported a fallen visitor, following first-aid procedures and keeping him safe and reassured until help arrived.
- Cerys Chilton – Admissions; For her enthusiasm, reliability and exceptional support to colleagues and visitors, consistently going above and beyond when needed.
- Chantelle Richards – Programming; For her kindness, compassion and thoughtful support, taking time to comfort a colleague and check in afterwards.
- Benjamin Lucas – Enterprise; Caring, inclusive approach and ability to quickly learn and share Museum history with warmth, humour and professionalism.
- Ryan Colton – Historic Characters; Willingness to help, positive attitude and care for the Museum, while taking time to support and learn from colleagues.
Our Bostin Promise Postcards
3 postcards were given out this month:
- Jo Turner gave Kev Cooksey a “Care” postcard for acting quickly in a First Aid call and possibly saving someone’s life.
- Demi Whitehouse gave George Homer “Care” postcard for ensuring some disabled visitors felt included by singing to them outside the chapel.
- Jon White gave Drew Rhodes a “Know Your Stuff” postcard for demonstrating how good cleaning impacts the visitor experience and understanding how it connects to other operational teams
A reminder to Managers and Supervisors to give out these postcards when you see exceptional service against one of the pillars of Our Bostin Promise.
And to record it Manager/Supervisor – Colleague Recognition Cards – Fill in form to ensure it is acknowledged.
Voting for September is open!
Living the Bostin Promise – Colleague Recognition – Fill in form
Or complete a slip and post in the white boxes across all break areas.
Reminders
- A gentle reminder that each colleague should only vote once per month, any votes after the first will be discounted.
- You have until 12pm on 30th September to vote. Any votes received after midnight will be counted in October.
- There will usually be 6 winners in total as long as sufficient nominations per team have been made, the highest scoring being Our Kid of the Month. 2 from Enterprise, 2 from Historic Characters and 2 from all other departments.
