Thank you to everyone who helped deliver our very successful Summer and Summer Lates programmes. We’ve had some amazing feedback from our visitors, and now we need to hear from you!
Please take a few minutes to fill in the colleague survey to tell us what you think by clicking here.
(This is only for daytime, a Summer Lates survey will also be circulated soon)
What we did well:
“First time we have visited. Loads to see and do, we ran out of time and need to come back. Absolutely loved the man who did the chain link at 12.30pm, he made it interesting for the kids and adults. He also did a very good job on the chain link. The people who you had playing the ‘holidaying couple’ were absolutely fantastic. We saw them several times, we interacted with them a couple of times and they always stayed in character, made numerous jokes, it really brightened up our day. Absolutely fantastic.”
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76% Excellent, 21% Good = 96% Overall Satisfaction Rating
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51% Excellent, 38% Good = 89% Food & Drink Satisfaction Rating
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56% Excellent, 26% Good = 82% Trail Leaflet Satisfaction Rating
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42% of visitors had their first visit this summer
“The highlight of our visit was undoubtedly the staff. Every member we encountered was friendly, knowledgeable, and wonderfully patient with the barrage of questions—both serious and silly—from our three small children. Their enthusiasm really brought the experience to life for all of us. The kids would say the fun fair and the co-operative for the interactive experience they had in there”
“Bakers shop cakes etc and the pork cobs from the butchers ere both very good.”
What we can learn from:
Some visitors criticised the state of some exhibits, with the boat dock and the steam engines being noted for their inactivity and state of disarray. Visitors chose to comment on the themes of the industrial revolution not coming through as much as they think it should. Queues for food are always a tough point to combat, with demeanour of certain staff noted as short and not solution focused, moreover the food options in the The Workers’ Institute & Café are severely limited as of yet. The other points are on the topic of the map and trail being confused for one another. It seems a lot of visitors are using their trail as a site map, and missing out on the clarity of the regular site map for key non-programme specific locations. Both should be given to visitors at the start of their day.
Well done everyone however as this has proved to be a highly successful summer overall. Please do complete the survey and any specific questions regarding programme feedback, contact [email protected]
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