Thank you to everyone who participated in our Easter Holiday Programme – Spring in your Step. We’ve had some brilliant feedback from our visitors and now we need to hear from you!
Please take a few minutes to fill in our colleague survey to tell us what you think by clicking here.
Here are some highlights of what our visitors thought:
“Swift entrance, good and convenient bathroom facilities, clear instructions on maps, attractive and interesting buildings and interiors, marvellous actors, tasty food available for any budget”
“It’s just a beautiful place, well kept, immersive and very clean and tidy. There is also a large amount of items to view, which you can’t appreciate in just one visit.”
- 97% of visitors rated their overall experience of the programme as “good” or “excellent” (70% voted excellent!)
- 93% of visitors agreed that they had “learnt something new about Black Country Heritage”
- 90% of visitors agreed that they “felt like they had the opportunity to participate”
- 48% of visitors used their Trail which is typically higher than average usage, and it scored a rating of 82% for quality.
- 39% of visitors were first time visitors
- Visitors repeatedly mentioned that they felt like there was a lot to do and see, as well as friendly and knowledgeable staff.
- Visitors mentioned that there cost of additional onsite purchases (car park, food and drink) were high, that they didn’t feel orientated by the map and that there was inconsistency in terms of visitor engagement:
“We really enjoyed the visit… Always enjoyable, very cleverly set out, always clean and tidy! I find it is quite hit and miss with the levels of interaction in certain ‘shops’ ‘houses’ etc some staff/volunteers are very willing to talk and share knowledge & interact in character, with some choosing to just sit and not interact.”
Well done to all teams and please do complete the survey. For any specific questions on the programme or feedback, please email [email protected]
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