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Category: Policy Update

  • Confidential Support – when you need it most

    From accredited telephone counselling to legal and financial information, confidential and independent support is now available, to all BCLM staff and workers, 24 hours/7 days a week through the Employer Assistance Programme (EAP).

    Accredited counsellors and experienced information specialists offer support and signposting across a range of personal legal, medical, health and wellbeing issues, as well as a telephone counselling service.

    Support can be accessed via the telephone helpline and there is also an online portal available, where you can access further information. The service is also available to partners and dependents over the age of 18, (or over 16 in full-time education) residing in the same household

    You can use the service as often as you wish and remain totally anonymous.

    How it works

    Simply call the helpline and a telephone counsellor will identify the nature of assistance required.

    All non-counselling calls will be transferred to the appropriate specialist, counselling calls will include an in-depth assessment where a referral will be made within 24 hours for telephone or face-to-face counselling.

    If you find yourself struggling at any point, a 24-hour confidential helpline is open to all staff. Call 0800 015 7287 (quote Black Country Living Museum) for help with issues including health and relationships, financial or legal queries, or visit www.colleaguesupport.co.uk and use 72160 as your username and password.

    Credit card sized handouts with the above information have been left in staff pigeon holes and break areas for colleagues to take away and keep for reference.

  • Health & Safety Policy Update

    The Museum’s Health & Safety Policy has been revised and is now available within the ‘Documents’ section of the Intranet. Revisions take into account the Museum’s interim staffing arrangements and will be further revised when the new Management structure is in place.

    All of us are responsible for our own individual safety and those of others at the Museum. Please take this opportunity to read through the revised Policy to remind yourselves of your individual and collective responsibilities.

    Jonathan White

    Operations Manager

  • Morning Briefings are Changing from 13 Feb

    We’re changing the way we do our daily briefings to bring everyone who interacts with our visitors together.  It’s to try and ensure that everyone receives the same information about things that might affect the visitor experience and that everyone is given greater context into the wider operation and performance of the Museum.

    Those who are in non-visitor-facing roles will also be joining the briefings once a week on a day of their choice and on the second Wednesday of every month, Andrew Lovett will join the session to give a briefing.

    We will be kicking off the new briefings with an address by Andrew on Wednesday 13 Feb at 9.15am in the WI.

    From then on, all briefings will take place in the WI unless you are informed otherwise. On a daily basis, they will begin at 9.30am, will last no longer than 10 minutes and will be delivered by alternating members of the Museum’s management team.

    Andrew’s monthly address will begin at 9.15am.

    Please do arrive promptly so that the briefings can start on time and our front line colleagues can then get into position ready for opening.

     

  • HR arrangements

    Until we put in place long-term arrangements, I’m very pleased to let you know that Michaela Fallon-Williams will be taking-on additional responsibilities for Human Resources, and is now your primary contact.  Michaela’s contact details are unchanged. [email protected] Ext 238.

    From next week we will be joined by Helen Astill to further strengthen HR, to support and line-manage Michaela, and to lead on certain projects, including  consultations with colleagues on proposals to restructure how we operate.  Helen is a highly experienced HR professional and will be on-site for a few days a week.  Helen will report to me.

    Andrew

  • Food & Drink Events – Staff & Volunteer Tickets Available

    Want to come with your friends and family to the Food & Drink evenings tasting events? Take advantage of a reduced price of £25 per person for all of the events throughout the year.

    Our next events are Burns Night with Glenlivet on Fri 25 Jan, Meet the Mixer with Fevertree Fri 1 Feb and Wine Tasting – British Wine Revolution on Fri 8 Feb. For more information take a look at the website or speak to one of the Food and Drink management team!

    In other events news, tickets for the Museum’s Special Tier 1 evening events (except Peaky Blinders Nights) will go on sale to Members, staff & volunteers on Mon 4 Feb. Peaky Blinders Nights tickets will go on sale to Members, staff & volunteers on Wed 27 Feb. Please take the time to familiarise yourself with the ‘Staff tickets for Events‘ Policy which has been slightly changed in light of feedback received last year.

  • Sickness Absence – Reminder

    If you are absent from work due to sickness or injury for 7 days or less you will need to complete a Self Certification Form. If the sickness or injury lasts for longer than 7 days you will need to provide a Fit Note from your doctor.

    Self Certification forms can be found on the intranet: Documents/Information & Policies/ Forms, Guides and How To/ Forms/ For Staff

    Once the form has been completed this needs to be returned to HR.

    BCLM SELF CERTIFICATION SICKNESS FORM Dec 2018

     

  • Museums & Resilient Leadership (MRL) programme 19/20 – Applications now open

    Museums & Resilient Leadership (MRL) programme 19/20 – Applications now open

    The Museums & Resilient Leadership Programme (MRL) has been run by the Museum for the last 5 years, thanks to funding from Arts Council England.  It’s a year-long programme aimed at those working in the cultural sector who wish to develop their leadership ambitions, particularly (but not exclusively) to those at the mid-point of their career.  The Programme will help you become more resilient and work out how you can best make a contribution to our sector.

    A place is secured each year for a member of staff from BCLM.  Applications for the MRL 2019-2020 Programme are now open, & will be until 5pm on 31 January 2019.  You can apply via this link – http://www.museumresilience.com/application-mrl-2019-2020/.

    If you’re interested in applying but want to find out more, or discuss your eligibility, then please take a look at the website (http://www.museumresilience.com/), or you can contact Jo Turner to arrange a chat with Andrew or one of the MRL Directors.  You should also discuss your interest with your line manager.

  • NMDC Reciprocal Free Admission Scheme

    National Museum Director’s Council (NMDC) has updated the details of their reciprocal free admission scheme, available for all staff at member institutions.

    For a list of sites included in the scheme please click NOV 18 – NMDC Reciprocal Free Admission Arrangements

    Anyone that is interested in the scheme will need a headed letter from HR in order to be granted free admission. Requests should be made via email: [email protected]

     

  • E-payslip portal – an update

    The email invitations for the new e-payslip portal have now been sent out. Please check your email for a message from [email protected] and click on the link to register.

    As previously advised, you will need your NI number to verify your identity.

    The most common reasons for failed verifications are as follows:

    • Employees adding dashes to their NI number e.g. AB-12-34-56-A rather than AB123456A
    • Employees adding dashes to their DOB rather than a slash e.g. 01-01-2001 rather than 01/01/2001
    • Random inclusions of dashes where there should not be any

    You will then receive a second email to activate account using your chosen user name and password – you must do this within 24 hours.

    If you are having any difficulties please contact Diane, Caroline or Sam in Finance for assistance.

  • Change in payslip system

    We have been advised by our external payroll provider, CK Chartered Accountants that they are gradually transferring their clients to a new e-payslip portal.

    The new portal is designed to enhance security, ensure compliance with GDPR and be more user-friendly. Other CK clients have been using the portal for several months and the Museum is now required to start using the new portal.

    This will affect all staff – those of you who currently receive e-payslips and those who have paper payslips. With the new portal there is no longer the facility for CK to provide paper payslips. (There is an option in the portal to allow staff to print their own individual payslips for those that want to keep a paper copy).

    All staff members will need to provide an email address to receive an email invitation to access the portal. (For individuals who already receive an e-payslip through the existing system, that email address will be used for the new portal).

    You will also get a user guide to assist you in the registration process and you will be able to set your own memorable username and password.

    Access to your payroll data will be through the internet, via desktop, tablet and smartphone devices with the ability to download and save as required.

    More information will be provided to staff through their team managers over the next couple of weeks.