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Category: Key update

  • Easier Intranet Access

    Easier Intranet Access

    You can now access the Museum intranet via your mobile phone or tablet!

    As long as you’re on the Museum site, you can access the intranet from any mobile device when you log into the staff wi-fi.

    To remind you, here are the wi-fi log in details:

    Network – Staff

    Password – Coal&Steam&WiFi

    Once you’re logged in, just visit intranet.bclm.int to stay up to date with news and opportunities from across the Museum and to get access to policies and documents.

    Don’t forget, you can also access the intranet using the computers located in the following areas:

    • Guide Hut
    • Mine office
    • Staff Room above Emile Doo’s
    • Rolfe Street Kitchen (screen only)

     

    Other Intranet developments coming soon….

    • Improved news streams on the screens in the above areas
    • A new custom form within the Museum’s online helpdesk facility allowing you to submit news items for inclusion on the intranet

     

  • An Evening of Light & Sound – Sat 18 November

    An Evening of Light & Sound – Sat 18 November

    Some of you have already taken part in filming and recording for the installations of our Arts Council funded Arts project – thanks again to those of you who have!  The time is now coming to publicly reveal the launch event, ‘An Evening of Light & Sound’ which is a free entry event taking place on Saturday 18 November.

    The project will see projections of light and sound across the Museum including a SlipGrid wall in Admissions, massive projections on the Limekilns, immersive work under the Rolling mill, touch instigated light and sound at Lenches, plus a number of other exciting pieces including possibly the smallest cinema in the world! All of the installations will be made up of sights and sounds filmed and recorded here at the museum, either by the artist himself, groups who have taken part in workshops, or the images you and the public are currently loading to Instagram.

    Everyone is welcome at the event so long as they pre-book their free tickets. Booking will go live publicly on Monday 23 October but tickets will be available to book for staff and volunteers at www.bclm.com/lightandsound from this Friday 20 October.

    We would also  love staff & volunteers to take part in the full ‘dress rehearsal’ on the evening of Friday 17 November where we invite you to take photos and film for use by the artist, Andy Mckeown during the launch the following night. More info about the dress rehearsal to follow.

     

    Image above – a sneak peak of the scale of imaging being used. This is a photograph from our archive, projected on the Limekilns during a test run last week…I hope it gives a flavour of the show to come

  • Round Pound Countdown…

    The legal tender status of the round £1 coin will be withdrawn from 23.59 on Sunday 15 October 2017.  From this date, we will no longer be accepting these coins anywhere in the Museum.

    If a visitor tries to pay for anything with a round £1 coin after this date, please tell them politely that it is no longer legal tender. They will still be able to bank their round coins…..or, until the end of the year, they can drop them into one of our collection boxes and help support our work as an educational charity!

  • We need your photos

    We are nearing the delivery of the Art Council funded Arts Commissioning project and our contracted artist, Andy McKeown from Wild Strawberry, wants staff and visitors to be fully involved in the content of the displays.  The project will be previewed on Thu 19 October at the Festival of Light and then launched to the public at an event on Sat 18 November.

    Andy works with digitally projected light shows and also sound. He wants your ‘snaps’ to be part of the massive artworks that will be projected onto the Limekilns, a SlipGrid wall in reception and under the Rolling Mill. All you need to do is take a photo of your favourite place in the museum and add it to Instagram with the hashtag #BCLMStaffView.

    Visitors will also be encouraged to enter their photos by using the tag #BCLMMyView.

    In addition there will be a full ‘dress rehearsal’ on the evening of Friday 17 November and staff will be invited to attend and take photographs which will be added to the final delivery the following night.

    Tessa Lovell

    Head of Visitor Engagement

  • Rationalisation of the Tram Collection

    In considering the future requirements of the Museum to operate trams and the proposed extension of the tramway, the Museum Board, in line with the Museum’s Collections Development Policy, has approved the deaccessioning of the four tram bodies under tarpaulins by the Albion Depot:

    1. Cable Tram (1975/014/001) – Birmingham Central Tramways cable car, built by Falcon works, Loughborough, 1888. Thought to be the only surviving example of its type, the grounded tram body is in very poor condition. The National Tramway Museum, Crich, has agreed to accept the transfer of this important tram to their collection.

    The following trams will be offered to other museums, in line with the Museums Association Code of Ethics:

    1. Tram 75 (1975/016/002) – Dudley Stourbridge & District, single-deck car, built in Tividale, 1919. Similar to 5 & 34.
    1. Tram 102 (1984/466/002) – Dudley Stourbridge & District, single-deck car, built in Tividale, 1920. Similar to 5 & 34. 
    1. Tram 361 (1998/036/001) – Built by J Stephenson Co, New York, single-deck Tram No,361 was delivered to the Lisbon Tramway Network (Rede de eléctricos de Lisboa, Portugal) in Heavily rebuilt in 1947-49 and again in 1959-61, it survived in service in Lisbon, Portugal until the mid-1990s.

    All the vehicles are in poor condition and do not offer any useful spares, either for repurposing on our operational fleet or for research purposes. In addition, the Cable Tram and 361 fall outside of the Collections Development Policy (Section 4.3), which requires collections to have a reputable and clear Black Country provenance.

  • Director’s Bimonthly Report – September 2018

    You will now be able to find the Director’s Bi-monthly report for September 2018 here: Director’s Bi-monthly Report 28-09-17. This and previous reports are kept in the Intranet documents tab at the top of the page. This report briefs the board on notable progress under the Museum’s six strategic aims including:

    • Develop our distinctiveness and brand
    • Safeguard, enrich and use our collections
    • Transform the visitor journey
    • Increase visitor attendance
    • Achieve national and international impact
    • Grow and diversify our income

     

  • Peaky Blinders’ Nights – What a Performance!

    Peaky Blinders’ Nights – What a Performance!

    With ticket sales of over 8,000 across the four nights and trading income considerably ahead of budget, this year’s Peaky Blinders’ Nights proved popular than ever and that’s undoubtedly down to such a truly phenomenal staff effort.

    As one Peaky fan put it:

    We are big fans of the show and were blown away by the effort put into this event, right down to the small details.

    There’s no doubt that four nights across two weeks is incredibly tough on staff and so it really is a huge thanks to everyone that played a part in making each of these nights such a blinder!

  • The Summer of 2017

    Although every day is important, you’ll all know that July and August are especially important if we are to achieve the financial results we set for ourselves. So much so, that these two months account for almost a third of our annual attendance and an even greater share of income. Being on site and looking out at the number of visitors we welcomed, it certainly felt busier than last year, and so it proved. During July and August we welcomed 93,569 visitors, compared to 88,774 for the same period last year; that is growth of over 5%, and healthily above our forecast of 90,300. For the first time we welcomed over 58,000 visitors during August. Year-to-date it means we are 3% ahead of 2016 and our forecast, at 223,543, as we head towards the Autumn/Winter events programme.

    The summer activity programme –Let’s Get Sporty – was clearly a hit with families, and the experiment of late-night Fridays was a success, and one which we’ll do again next year. And although the weather wasn’t exactly spectacular, it was ok, and occasionally helped us along, not least on the August Bank Holiday.

    As ever, our success is down to an enormous team effort – whatever your role – and I want to thank everyone for their commitment, and for those in front-line jobs, for providing visitors with the best possible experience, and the sheer hard work involved in welcoming, serving, talking to and cleaning-up after, so many people in such a short period of time. Thank you.

    Andrew

  • Christmas Tickets On Sale 1 Sep

    As you know, tickets for our Christmas events programme go on sale from Friday 1 September. We are therefore expecting the number of calls into the Museum and traffic to the website to be significantly higher than normal. The Bookings office will be open on Saturday this weekend and Natalie B and D will be taking calls.

    Andy is moving the Bookings lines over to a separate call queuing system to hopefully reduce the impact on the main museum telephone lines. We also have some fantastic software called “Queue-IT” which creates a virtual queue for people trying to access our ticketing site and will therefore ensure the website is not overloaded. We will obviously update the messages on these platforms to explain what is happening. Whilst nobody likes a queue, these systems ensure that we process tickets fairly, on a first come first served basis and (hopefully) prevents any technical problems that we or the customer might otherwise have experienced.

    Hopefully callers will do the very British thing and wait patiently in the queuing system however I would anticipate some might try to get through by any means possible! If this happens, can you please politely explain that they need to call the Bookings line – 0121 520 8054 or suggest that they book online? Please do not try and transfer them internally as this will mean that they have skipped the queue and we obviously want the process to be fair. If they do mention the queue, again, please just re-assure them that we will answer calls as quickly as possible but strongly suggest that they book online as this is likely to be quicker – www.bclm.com.

    Whilst I don’t expect you to have in depth conversations with callers about the Events programme or ticket sales, it might just be worth you familiarising yourself with the dates and prices for the events (below), just in case. Please note the Early Bird rates are on Halloween tickets only and there is NO Family Night this year.

    Santa Hunts: Sat 25 Nov, Sun 26 Nov, Sat 2 Dec, Sun 3 Dec, Sat 9 Dec, Sun 10 Dec, Sat 16 Dec – Sun 24 Dec
    Time slots throughout the day between 9.30am and 3.30pm
    Adult £16, Child (3-16) £10, Child (0-2) £8, Essential Carer £8
    Members – 20% off standard rate

    Christmas on the Homefront: Sat 2 Dec 6.30pm – 10pm
    Adult £16, Child (3-16) £9, Essential Carer £8
    Group rate available – Adult £12, Child £6.95, Essential Carer £6
    Members – 20% off standard rate for Evening event

    Christmas with the Edwardians at the Locksmith’s House: Thu 7, Fri 8, Sat 9 Dec 7pm – 9.30pm
    Adult – £9, Child – £5, Essential Carer – £4.50
    Members – 20% standard rate

    Traditional Christmas Evenings: Fri 8 & Sat 9 Dec, Fri 15, Sat 16 & Sun 17 Dec 6.30pm – 10pm
    Adult £16, Child (3-16) £9, Essential Carer £8
    Group rate available – Adult £12, Child £6.95
    Members – 20% off standard rate for Evening event

    Obviously the Bookings team and Reception will be extremely busy for the first few days. Please be sensitive to this and, wherever possible, save any non-urgent enquiries the following week. I’m sure the Marketing & Comms Team won’t mind me also mentioning that they will be extremely busy responding to social media feedback and queries, too.

    Please purchase Staff and Volunteer Event tickets through the Retail & Admissions Team Managers – please read the staff ticket policy.

    If anybody has any queries, please don’t hesitate to get in touch.

    Thanks

    Nicola

    Nicola Rowe
    Head of Retail & Admissions

  • 2018 Opening Times Published

    2018 Opening Times Published

    Opening dates and times have now been set for 2018.

    These are listed below along with a reminder about the rest of this year’s opening dates and times.

    A copy can also be found in the useful information folder within the Documents tab above.

    Opening Times 2017 & 2018
    2017
    Dates Times
    Wed 11 Jan 2017 – Sun 26 Mar Wed-Sun, 10am – 4pm
    Sat 18 Feb – Sun 26 Feb Daily, 10am – 4pm
    Mon 27 Mar – Sun 5 Nov Daily, 10am – 5pm
    Mon 6 Nov – Sun 17 Dec Wed-Sun, 10am – 4pm
    Mon 18 Dec – Sun 24 Dec Daily, 10am – 4pm
    Mon 25 & Tue 26 Dec Closed
    Wed 27 – Sun 31 Dec Daily, 10am – 4pm
    Mon 1 Jan – Tue 16 Jan 2018 Closed
    2018
    Dates Times
    Wed 17 Jan 2018 – Sun 25 Mar Wed-Sun, 10am – 4pm
    Sat 17 – Sun 25 Feb Daily, 10am – 4pm
    Mon 26 Mar – Sun 4 Nov Daily, 10am – 5pm
    Mon 5 Nov – Sun 23 Dec Wed-Sun, 10am – 4pm
    Mon 24 Dec Daily, 10am – 4pm
    Tue 25 & Wed 26 Dec Closed
    Thu 27 Dec – Sun 6 Jan Daily, 10am – 4pm
    Mon 7 Jan – Tue 22 Jan 2019 Closed