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  • 2019 Opening Times Published

    2019 Opening Times Published

    Opening dates and times have now been set for 2019.

    These are listed below along with a reminder about the rest of this year’s opening dates and times.

    A copy can also be found in the useful information folder within the Documents tab above.

     

    2018 Opening Times – Autumn & Winter

    Dates Times
    Now until Sun 4 Nov Daily, 10am – 5pm
    Mon 5 Nov – Sun 23 Dec Wed-Sun, 10am – 4pm
    Mon 24 Dec Daily, 10am – 4pm
    Tue 25 & Wed 26 Dec Closed
    Thu 27 Dec – Sun 6 Jan 2019 Daily, 10am – 4pm
    Mon 7 Jan – Tue 22 Jan 2019 Closed

     

    2019 Opening Times

    Dates Times
    Wed 23 Jan 2019 – Sun 31 Mar Wed – Sun, 10am – 4pm
    Sat 16 – Sun 24 Feb Daily, 10am – 4pm
    Mon 1 Apr – Sun 3 Nov Daily, 10am – 5pm
    Mon 4 Nov – Sun 22 Dec Wed-Sun, 10am – 4pm
    Mon 23 & Tue 24 Dec Daily, 10am  – 4pm
    Wed 25 Dec & Thu 26 Dec Closed

  • Museum vans booking

    As with the staff pool car we now have a calendar for each of the museums two vans, the small Peugeot and the large Citroen. Both can be used by any member of staff with a current driving licence going off site to collect items on museums business. Bookings will be managed by Ray though the dedicated shared calendars (details on how to do this are listed below).

    You will be responsible for the vehicle whilst it is in your position and we will be introducing a ‘use log’ similar to the one in the pool car in the coming weeks which are to be kept in the vehicles. This information will help us to understand how often the vans are being used, for what purpose and by which department.

    How to open and use the small or large van calendar

    • Open outlook and click the ‘calendar’ tab.
    • On the ‘home’ tab click ‘open calendar’ and then ‘open shared calendar’ from the list.
    • Type ‘Van – Peugeot (small) or Van – Citroen (large)’ and click ‘OK’ (the small or large van calendar should now open and appear on your list of shared calendars).

    How to book the van

    • Open the small or large van calendar and find the day you wish to book (you will see if it is available).
    • Click the time you want to start and pick ‘new meeting’ from the home tab and click ‘new meeting with all’ from the drop down list.
    • Complete the appointment request with your name as the subject. NOTE: make sure ‘Van – Peugeot (small) or Van – Citroen (large)’ is the only entry in the ‘to’ box (otherwise it will send invites to all of the calendars you have open at the time) and then send.
    • The request will appear as Tentative until Ray approves your request.

    Or

    • Open the calendar and find the day you wish to book (you will see if it is available).
    • select the time on your own calendar, right click and select ‘new appointment’
    • Complete the appointment request with your name as the subject, click ‘invite attendees’ from the appointment tab and enter ‘Van – Peugeot (small) or Van – Citroen (large)’ in the ‘to’ box and then send.
    • The request will appear as Tentative until Ray approves your request.

    PLEASE NOTE: both vans are to be returned empty of materials at the agreed return time as someone could have it booked out directly after you.

    Please contact David Pitt with any questions.

  • Summer Holiday – Results

    Summer Holiday – Results

    I don’t need to tell you how important the summer holiday period is for us if we are to achieve the financial results we set ourselves, but I’m delighted to tell you that this summer was our best on record for the number of visitors welcomed.

    Between Saturday 21 July and Sunday 2 September, we welcomed 73,036, compared to 68,335 for the same period last year; that’s growth of over 6%.

    Year-to-date it means we’re nearly 7% ahead of both 2017 and our forecast as we head towards the Autumn/Winter events programme.

    Visitors of all ages seemed to get in the spirit of the Historic Holiday Fun activities and it was great to see the late-night Fridays growing in popularity in this, their second year.

    I particularly enjoyed the further trials of the first person performances and I’ll be interested to see the results of the visitor evaluation we’ve been doing around these and the Friday evening Black Country Touring performances.

    Such success is, as ever, down to a huge team effort, whatever your role, and I want to thank everyone for their commitment to the Visitor Promise, even during such a busy (and at times, very hot) six week period.

    Thank you

    Andrew

  • Staff Winter Events Tickets On Sale 3 Sep

    Tickets for our Winter events go on sale to the general public at 10am on Monday 3 September.

    As usual, from this date 50 staff tickets will be available for each of the Christmas evening events until two weeks before the date of the event (Santa Hunts excluded).

    Staff will receive 50% discount off the price of each evening event ticket.

    Each member of staff may purchase up to 4 tickets (of any combination) per event at the discounted rate and may purchase a maximum of 10 additional tickets at the
    standard rate.

    Please refer to the ‘Staff Tickets for Events Policy’ in the documents tab of the intranet for more information about when and how to purchase staff event tickets.

  • Change in staff rostering system

    As a result of the implementation of GDPR legislation the owners of WhentoWork, the Museum’s staff rostering system, have decided to withdraw WhentoWork from the European market. This means we will not be able to use it after 30 September 2018.

    Since we were informed of the withdrawal of WhentoWork we have been working hard to find a suitable replacement which meets our needs. After trialling a number of products, the preferred system of the user group was a product called Planday and this is the system that will be implemented.

    The staffing rosters for September and October will be generated on both WhentoWork and Planday. They will be accessible on WhentoWork up to 30 September. Staff will be given access to Planday during September and pop-in training sessions will be put on for staff during week commencing 24 September.  Planday is accessible both via the web and a downloadable application for mobile phones. More information will be provided to staff through team managers over the next few weeks.

  • Ordering stationery and office supplies

    Quality Business Supplies is our preferred supplier for all of the Museum’s purchases of stationery and office supplies.

    To enable the Museum to fully track all orders, purchases should only be made using the Quality Business Supplies online ordering system and not via the telephone.

    The HR/Administration team will ensure that the stationery cupboard is appropriately stocked. If an item is low in stock, please inform the team so they can ensure it is appropriately restocked.

    If you have a purchase requirement for stationery and/or office supplies which is specific for your department, Ben Careless in the HR/Administration team is the dedicated individual to place purchases using the online ordering system. (In his absence, Jordan, Dawn and Michaela can also place orders on the online ordering system). For such purchases, you will be required to raise the necessary Purchase Order on Opera.

    With Quality Business Supplies, we have a contract arrangement with them which gives us added discount on certain items. Therefore it is important that purchases are made from items on the Contract List. The Contract List can be found in the internet in the “How tos and Guides” folder under Documents.

    If you believe that an item which we order regularly is missing from the Contract List, please contact Craig Edmondson.

  • Planned Maintenance Programme – June Update

    Planned Maintenance Programme – June Update

    The latest update on 2018 planned maintenance is now available to view.  Please click below to see the latest progress and planned timings:

    Maintenance Programme Update Jun 18

    Should you have any questions, please get in touch with David Pitt.

  • Annual Report & Accounts year ending 2017

    Please note that the Annual Report & Accounts for year ending 2017 is now available to view in the museum documents.

  • Available Desks and Hot Desks

    Desk space is at a premium and with volunteers, consultants and work experience students getting more involved in supporting our activities we have created a calendar to highlight available desk space and allow people to book it. You can access the calendar via the room list.

    You add your desk as available, if you are on holiday or out of the office, by booking an appointment in the calendar with no event title, but your name and the location as the location.

    You can book a desk by accessing the calendar and adding your name as the event title to any desks that are showing. If you only require for part of the day edit the availability by adding a new appointment for the time you require and adding you name and altering the original appointment to exclude that time.

  • Launch of New BCLM Visitor Promise

    Last year a group of staff and volunteers from across the Museum came together to discuss how we all – no matter what our role – can make a difference to the experience of our visitors and ensure they are truly at the heart of everything we do.

    Together, the group devised a Visitor Promise which is being launched to all staff & volunteers today, Monday 11 June.

     

    What is it?

    The definition of a promise is ‘a declaration or assurance that one will do something or that a particular thing will happen’. That’s exactly what this is – a promise to our visitors that we will provide an outstanding visitor offer and that we will train and support our staff and volunteers so we can….

    1. Create the right impression
    2. Engage our visitors
    3. Get the basics right
    4. Build relationships
    5. Celebrate our collections and stories

    You can find the full version of our Visitor Promise within the Museum Documents tab above.

     

    What do you need to do?

    Adopt the Visitor Promise and bring it to life in everything you do.

     

    We know that many of you are already excelling in all the areas and we want to share and celebrate that success, so anyone can nominate a fellow staff member of volunteer as a Visitor Promise Champion. You can do this by putting a nomination form in the boxes in the Guide Hut, Doos or Rolfe Street Offices or by emailing [email protected].