From accredited telephone counselling to legal and financial
information, confidential and independent support is now available, to all BCLM
staff and workers, 24 hours/7 days a week through the Employer Assistance
Programme (EAP).
Accredited counsellors and experienced information
specialists offer support and signposting across a range of personal legal,
medical, health and wellbeing issues, as well as a telephone counselling
service.
Support can be accessed via the telephone helpline and there is also an online portal available, where you can access further information. The service is also available to partners and dependents over the age of 18, (or over 16 in full-time education) residing in the same household
You can use the service as often as you wish and remain
totally anonymous.
How it works
Simply call the helpline and a telephone counsellor will
identify the nature of assistance required.
All non-counselling calls will be transferred to the
appropriate specialist, counselling calls will include an in-depth assessment
where a referral will be made within 24 hours for telephone or face-to-face
counselling.
If you find yourself struggling at any point, a 24-hour
confidential helpline is open to all staff. Call 0800 015 7287 (quote Black Country Living Museum) for help
with issues including health and relationships, financial or legal queries, or
visit www.colleaguesupport.co.uk
and use 72160 as your username and password.
Credit card sized handouts with the above information have
been left in staff pigeon holes and break areas for colleagues to take away and
keep for reference.