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  • Colleague tickets – available soon

    Colleague tickets – available soon

    Following the launch of our brand new ticketing system and website, we’re now working through and finessing all of our processes.

    This means that, for the time being, your colleague allocation of general admission tickets is not yet available to redeem. If you would like to visit for general admission using your colleague allocation, please make yourself known to the admissions team on arrival – we will record this and deduct those tickets from your allocation when colleague admission tickets are live in the system.

    Special event tickets are not yet available for colleagues to purchase using their colleague discount. An allocation of colleague tickets for special events is ring-fenced, so we thank you for your patience while we work on this in the background – we’ll share an update as soon as tickets are available.

    Thank you again for your support and patience while we’re bringing you the brand new system.

     

  • Our brand-new website is now live!

    Our brand-new website is now live!

    We are now entering the final stages of launching our new ticketing system and website. We’d like to thank everyone for your contributions and patience while we’ve been working hard behind the scenes to move. Our brand new website is now live, and our ticketing system will be following on Wednesday of this week.

    • Tickets for museum admission are currently not available to book. We aim to make tickets available for museum admission and special evening events from tomorrow (Wednesday 21 January).
    • Tickets for Peaky Blinders Night on Saturday 14 March and Red By Night on Saturday 21 March are available via our website. While we move to our new system, tickets for these events will be unavailable between 10am – 12pm tomorrow (Wednesday 21 January). For colleague tickets please speak to our Ticketing team directly (located in Canalside offices, to the left behind the glass partition).

    The following special evening events will go on sale on Wednesday 21 January:

      • 1960s Evening
      • 1940s Evening
      • Peaky Blinders Nights (September and November)
      • Halloween Nights
      • Festival of Light
      • Glad Tidings

    Tickets for Santa Hunts will not be available yet, and will go on sale later this year. 

    Please do take a look at the brand-new bclm.com – if you spot any errors, spelling mistakes or broken buttons, please do let the team know via [email protected] or come and see the Comms team in canalside offices.

  • Underground Mine – Essential Maintenance

    Underground Mine – Essential Maintenance

    Following routine site-wide testing, we have discovered that some essential maintenance is required in the Underground Mine. For the health and safety of our colleagues and visitors, it is important that this work is completed promptly which means that the experience will remain closed for the time being while work is carried out.

    We will be providing updates as and when we have them. If you have any questions please do share them with your line manager.

  • Glad Tidings – Colleague Survey

    Glad Tidings – Colleague Survey

    Thank you to everyone who participated in our Glad Tidings Nights. We’ve had some brilliant feedback from our visitors, and now we need to hear from you!

    Please take a few minutes to fill in our colleague survey to tell us what you think by clicking here.

    What we did well:

    “Everything was just perfect. The music was really spread out across the site and at regular times so we managed to see everything. The atmosphere was lovely and festive. Things were easy to find, good organisation. The people in the shops and houses were friendly and chatty. Just an all round enjoyable experience. A great start to Christmas week!”

    Visitors repeatedly mentioned that they enjoyed the festive atmosphere and decoration, spending time with family and friends, and the variety of music.

    • 66% Overall Satisfaction Rating
    • 72% of visitors agreed or strongly agreed that this was an immersive experience.
    • 74% Food & Drink Satisfaction Rating
    • 89% of visitors used the map during their visit, with a satisfaction rating of 81%

    “The understanding and support you provide for SEN children. Absolutely amazing and incredibly accommodating. It’s one of the best places we have been for this.”

    “It was all wonderful. Very festive and in particular the Gospel choir in the church were incredible and the bluebird Belles were amazing too. That really made our night . It was a really magical atmosphere and we shall definitely book next year”

    What can we learn?

    In general, visitors commented on the business of site and queues for food and entertainment, as well as site orientation in the dark and generally.

    Some comments regarding the boat dock being closed & therefore the brass band replacing the Crooners in the WI.

    There are some comments that mention access requirements not being met, especially in relation to parking.

    Well done to all teams and please do complete the survey. For any specific questions on the programme or feedback, please email [email protected]

  • Dog Trial – extension until February Half Term

    Dog Trial – extension until February Half Term

    Following the launch of our dog days trial in November, we will soon be reviewing the range of feedback and data that we have received which will inform our decision about future dog days. This includes feedback from colleagues, operational observations and feedback from visitors both on site and via online channels.

    We will be extending the current trial until Thursday 12 February. This will give us time to review the data thoroughly, as well as collect more data and feedback, to help us make a decision about next steps.

    Please note that this is an extension of the current trial and not an implementation of a permanent decision. We want to ensure that the trial has been as complete as possible to ensure we are making an informed judgement about how to proceed.

    Additional dog dates will be on:

    • Sunday 25 January
    • Thursday 29 January
    • Sunday 1 February
    • Thursday 5 February
    • Sunday 8 February
    • Thursday 12 February
  • January Reset 2026 Brochure

    January Reset 2026 Brochure

    With Storm Goretti now behind us, we’re pleased to confirm that, this week, January Reset 2026 is going ahead as planned.

    Our ‘All Colleague Core Days’ are taking place on Tuesday 13, Tuesday 20, and Thursday 22 January 2026. Join us for an All Colleague Briefing led by Andrew Lovett OBE (Chief Executive), followed by Strategic Directions and Action Planning sessions delivered by the Leadership Team and Heads of Teams. We are also delighted to welcome a series of guest speakers, as well as West Midlands Police who will be delivering ACT Awareness training, on each of the Core Days. We will conclude the day with a session about the Bostin Promise, led by Heads of Teams.

    A range of other training opportunities, including essential training sessions for colleagues in visitor-facing roles, have also been programmed across the January Reset period.

    Many of you will have already been booked onto sessions by your line manager. If you are unsure which training you are signed up for, or have not yet been scheduled for any training, please contact your line manager directly.

    Full details, including locations and the full timetable, are available in the January Reset event brochure.

  • Important information – Museum weather plans Thursday 8th and Friday 9th January

    Important information – Museum weather plans Thursday 8th and Friday 9th January

    Thursday 8 January – Museum OPEN

    The Museum will be open to all colleagues as normal. We are aware of deteriorating weather towards the end of the day, with a yellow warning of snow starting at 5pm. The weather forecast will be monitored carefully throughout today, and the decision will be taken to close early for all colleagues should it become necessary. If this is the case affected colleagues unable to continue working at home will be receive their full pay for the remainder of their shift, with these hours being offset according to the Museum’s Closure Policy.

    Any colleague’s individual working-from-home arrangements for today should have been discussed with their line manager as routine.

    What about the Historic Character training on Thursday 8 January?

    Colleagues should have attended today’s training as scheduled at 9am. The afternoon session of this training is being re-scheduled to Monday 19 January. Colleagues will be paid for their full day’s shift, with the paid afternoon hours offset towards the re-scheduled Monday 19 January session.

    Friday 9 January – Museum CLOSED

    Due to an overnight amber weather warning of snow leading into Friday, the decision has been taken to close the Museum entirely on Friday 9th January. No colleagues are to attend the Museum on Friday 9th January, except for a handful of individuals that will be communicated with directly.

    What does it mean for my shift when the Museum is closed on Friday?

    • Salaried staff with the means to work from home should do so.
    • Contracted or hourly-paid staff may have their shifts moved to the following week where possible or be offered annual leave. If neither is possible, you will either:
      • Be paid and make up the hours later (for example, during training or work), or
      • Have the shifts processed as unpaid leave.

    Please speak with your manager to agree how this will be processed.

    • Casual colleagues will have their shifts cancelled. As per the terms of casual agreements for shift cancellations with over 24 hours’ notice, these cancelled shifts will be unpaid.

    Should anything change regarding today, based on updated to weather, further communication will be issued.

    Thank you.

    The Museum Team.

  • Our Board of Trustees

    Our Board of Trustees

    Unfortunately, because of competing circumstances, Professor Martin Levermore regrets that it is no longer within reach to continue as Chair of Black Country Living Museum. Martin is deeply disappointed by this, and wishes the Museum continued success as a key anchor institution in the region. The Museum wishes Martin well with his other regional responsibilities and his interest in the value of the Museum to the Black Country.

    The Museum is pleased that existing Trustee Duncan Bedhall will Chair the Board of Trustees, as he did so ably in 2025. Duncan is supported by fellow Trustees Jonathan Badyal and Caroline Southall as Deputy Chairs, ahead of a new search for a Chair later in 2026.

  • Museum access: Tuesday 6 January

    Museum access: Tuesday 6 January

    With sub-zero temperatures forecast overnight again tonight, we will be continuing our recommendation that any non-essential colleagues should work from home where possible tomorrow (Tuesday 6 January).

    For anyone that needs to be at the Museum to carry out their work, please take extra care when walking through site. Stick to gritted paths only. It is not currently advisable to walk along roads around the Museum. Teams have prioritised gritting pathways to key locations at the Museum. As best as you are able, please remain in one place for the day and avoid unnecessary walking across the site.

    If you must be on site, and are able to come in later, we recommend that you make your journey after the morning rush hour. Not only will this give the Museum team more time to prepare the site, but main driving routes should also be clearer.

    The following training sessions that were scheduled for Tuesday 6 January have been postponed to Wednesday 14 January:

    • Museum Social Media
    • Volunteer Manager Training

    Anyone who was booked on to these sessions has been contacted directly. If you have any questions about training sessions please contact [email protected].

  • Bostin’ Christmas decorating – Thank you

    Bostin’ Christmas decorating – Thank you

    We want to thank all those colleagues who gave their time to help decorate the museum for Christmas. It’s no mean feat to decorate our 29-acre site, and it would not be possible without the kind efforts, and in a lot of cases voluntary, support of a lot of individuals. We have received lovely comments from visitors, such as the examples below, which demonstrates how appreciated your efforts are.

    A big bostin’ thank you!

    “Had a lovely day there today. The decorations are fabulous.”

    “I wasn’t alive in the 60s, but seeing these decorations reminds me of visiting my grandparents house as a child. Gives me a warm fuzzy feel”

    “This is beautiful! Well done”