Category: Information Sharing

  • People News Update 17/12/21

    Farewells

    Maureen Farley-Remington ( Sales and Ticketing )
    After 14 years in the Sales & Ticketing Team, Maureen has sadly decided to retire and will be leaving the Museum at the end of December. Maureen is moving out of the region to London to be closer to her daughter and spend some well-deserved time with her.

    Janet Andrews ( Admissions)
    Janet has been a familiar face for both staff and visitors in her role on the Admissions desk having been with the Museum for over 4 years. Janet has sadly also confirmed her intention to retire at the beginning of January.

    Other leavers include Ruth Harvey (Development Team) and Elli Fereday (Receptionist), both had been appointed in a temporary capacity.

    Our sincere thanks and best wish to all of the above.

    Welcomes

    Next week Bonnie Wilkes is joining our Enterprise team as Enterprise Team Manager. Bonnie comes from a hospitality background and brings with her over 25 years of experience in the industry.

    Ben Owen joins us in early January 2022 as our in-house Painter/Decorator. Ben brings a wealth of multi-skilled trade knowledge after working as a sub contractor for many years.

    Also joining in early January is Janine Downes, our new Head of Public Programmes. Janine brings a wealth of experience from earlier careers, and latterly she has led the development of library services across Worcestershire and the event Programme at The Hive. Many of you may have already seen and met Janine on site, as she has been popping in to the Museum over the last few weeks.

    Finally, Paul Raybould joins in January as our Senior Motor Mechanic. Paul has over 40 years in the automotive industry and has a keen interest in classic cars and vintage vehicles. Paul even worked in the original Bradburn & Wedge when it was running in the 1970s!

    Wishing them all a very warm welcome to BCLM.

  • A Thank You Message from Andrew

    Dear Colleagues,

    As we head towards our second and final weekend of An Enchanted Christmas I wanted to express my personal thanks to all colleagues who’ve worked so hard to deliver these events.

    Enchanted is a new kind of event for the Museum to entertain younger families with an imagined storyline.  We’ve received some encouraging feedback from visitors who’ve been delighted by their visit.  This will help us further develop this event and others in the programme.

    None of this would have been possible without the enthusiasm, expertise and commitment of colleagues across the Museum.  An event like this requires a huge collaborative effort.  I’m proud of the work people have done to make these weekends so lively and create such a warm welcome to visitors who’ve chosen to spend time with us ahead of Christmas.

    With thanks and best wishes for Christmas & New Year.

    Andrew

  • Volunteers Needed for the NHS

    To support the national effort of vaccinating all adults with a Covid-19 Booster, the NHS is once again calling out for Volunteers. Details of how to volunteer can be found here: https://nhsvolunteerresponders.org.uk/i-want-to-volunteer/volunteer-roles

    If you would like to volunteer and are successful, please do discuss this with your line manager to determine how this can be accommodated amongst your regular work obligations.

  • UPDATED INFORMATION: Colleague update in response to the Government’s introduction of ‘Plan B’

    Important update. The Government has issued new rules around self-isolation and testing:

    From Tuesday 14 December, fully vaccinated contacts of a COVID-19 case – whether Omicron or not – should take a rapid daily lateral flow test (LFT) for 7 days to slow the spread of the virus.

    • People who are fully vaccinated and identified as a close contact of someone with Covid-19 should take a lateral flow test every day for 7 days.
      • Anyone who tests positive via LFT, or develops symptoms, should self-isolate and take a confirmatory PCR test to verify the result. If the PCR is positive then people must self-isolate for 10 days from either the day they took the positive LFT, or from when they developed symptoms. People do not have to continue with LFTs while they isolate.
      • If the PCR is negative, fully-vaccinated people can stop self-isolating, but should continue to do daily rapid tests for the remaining 7 days.
    • Anyone who tests positive, or develops symptoms will need to self-isolate
    • Anyone who is unvaccinated is not eligible for this new testing policy and must self-isolate for 10 days

    Internal Staff Communication

    Following the UK Government’s announcement (08-12-21) in response to the Omicron Variant of COVID19, the Museum has prepared an internal document to share the latest update, the actions that are being taken to comply with the guidance and the protocols we’ve put in place to provide additional reassurance.

    The Museum is fortunate in that we do not have any event where we can hold 500 people internally planned at any one time, and are well below the 4,000 outdoor event capacity. Therefore, visitors will NOT be required to produce the NHS COVID Pass.

    We are reviewing the changing advice regularly and will update and inform everyone of these changes as we know about them.

    The latest guidance that directly impacts us include:

    • Face coverings in almost all internal areas are now mandatory – with the exception of hospitality  – from Friday 10 December
    • Guidance on isolation has changed – from Tuesday 14 December, people who are fully vaccinated and identified as a contact of someone with COVID-19 – whether Omicron or not – should take an NHS rapid lateral flow test every day for 7 days to help slow the spread of COVID-19. Please see update above for further details
    • Guidance on working from home has changed – from Monday 13 December

    Full details can be found here.

    In addition to the mandatory steps we must take in line with the latest guidance, we have also decided to take some additional measures to help manage our Christmas period:

    • Respraying of all distancing markers where queues may form
    • Respraying of ‘no entry’ markers
    • On entry to the Museum – Visitors will be offered a mask if they do not have one
    • Information  on admissions screens and entry boards as people enter
    • Doors and windows opened wherever possible
    • Hand sanitiser stations across site
    • Repeated signage across site referring to masks and social distancing – especially in high traffic areas.
    • COVID event risk management form regularly completed (minimum 3 times a day) to allow for a dynamic Risk Assessment of events
    • Track and trace points updated and made obvious at relevant catering outlets
    • Additional staff to act as stewards to provide extra engagement opportunities for visitors. Particularly in expected areas with heavy traffic or where queues may form
    • Communication material will be sent to all expected visitors prior to our events, including key messages on what we’re doing at the museum and what we require them to do

    The planning of our current programmes (Unwrapping Christmas and An Enchanted Christmas)  and Enterprise offer already includes COVID-safe protocols for front line colleagues. These can be found below, or via your team manager:

    As you would expect the Museum has consistently maintained its compliance with  COVID-safe protocols and we will continue to follow these. Noted below are a few additional measures, as well as a reminder to all colleagues of adherence to existing protocols, these include:

    • Wearing a face covering at all times whilst in indoor public areas, unless exempt
    • Washing and/or sanitising hands on entering the Museum
    • Observing respectful behaviours re social distancing when passing others
    • Ensuring COVID protocols in terms of sanitising any ‘touch points’ in common areas are adhered to  
    • Taking a  Lateral Flow Test (LFT) Twice weekly
    • An increase the number of rest areas – details of this will be shared shortly via team managers
    • All rest areas will have limits on numbers using these areas at any one time

    We appreciate that staff may have strong views on compliance with face coverings, however, please do not offer an opinion or enter into a debate about the wearing of face coverings with visitors.

    Working From Home (Office Staff Only)

    Our approach to working from home has to take into consideration that we remain open to visitors and the support that is required for our frontline colleagues, visitor programmes, and site maintenance.

    As a result, we recommend the following:

    • Individual teams are required to assess the onsite operational  support required versus work that can be effectively carried out from home,  with the aim of reduced staff in offices on any given day
    • Office staff that cannot work from home, can continue to work on site

    Meetings

    • Default position for all meeting should be via Teams
    • If face to face meetings are essential , then these should be undertaken following the COVID protocols in place, ensuring that surfaces are sanitised, masks are worn and ventilation is present
    • Capacity limits in meeting rooms will return
    • External meetings should be restricted to business critical only, where a meeting is required (e.g. contractor) please ensure that the COVID paperwork is completed. This can be found below:

    Lateral Flow Tests

    We are no longer able to access free Lateral Flow Tests as an employer. However, these are given for free by NHS-affiliated organisations (e.g. pharmacies, test centres etc). We would encourage all colleagues to access a Lateral Flow Test kit from one of these. Visit the .gov.uk website to do find more information.

    Isolation Rules

    At the time of this communication the rules are as follows:

    If you develop COVID-19 symptoms, self-isolate immediately and get a PCR test.

    For those who are close contacts the official guidance has now been updated, as per the notice at the top of this post: https://www.gov.uk/government/news/daily-rapid-testing-for-covid-19-contacts-launches-this-week

    If you are contacted by NHS T&T please inform your line manager for further advice.

    https://www.gov.uk/guidance/covid-19-coronavirus-restrictions-what-you-can-and-cannot-do

    If you have any questions or concerns please speak to your line manager.

  • Christmas Pay Date

    Christmas Pay Date

    Please note that the December pay date will be on THURSDAY 23 DECEMBER 2021 and not the last Friday of the month as is usually the case, to ensure that all colleagues are paid before Christmas. January 2022 pay will be paid on Friday 28 January 2022. It is important to note that the gap between December and January pay will be just over 5 weeks.

    A reminder that the Employee Assistance Programme (EAP) scheme, which provides advice and tools on a number of matters including tools to manage finances, is available to all colleagues. You can access the EAP service by calling 0800 015 7287 and quoting “Black Country Living Museum”. Alternatively you can access the online portal by visiting www.colleaguesupport.co.uk, using ‘72160’ as your username and password.

  • Filming at the Museum and staff parking arrangements w/c 6 Dec

    Filming is taking place at the Museum on Wednesday 8 and Thursday 9 December across key areas of the site.

    Activity will mainly be focused on the boat dock/Station Road and Bottle & Glass. However the WI, school and OBR will also be in use at various points. Therefore, BCLM Filming staff may ask you to wait or use alternative access in and around the Museum site on these days.

    Additionally, staff who need to park at the Museum w/c 6 December may be directed to park in different areas of the car park on any given day. Please carefully follow any signage and requests from the contractors working in this area. This is due to tarmacking work will be taking place throughout the week in our main car park.

    The Museum will be operating on different opening hours w/c 6 December. We will welcome visitors for general admission on Tuesday 7 December and for the An Enchanted Christmas event on Saturday 11 and Sunday 12 December. We will be closed to the public on the remaining days of the week due to the filming and set-up for the event.

  • Action for Happiness: Do Good December

    Action for Happiness is a movement of people committed to building a happier and more caring society.

    Each month they release a “Monthly Action Calendar” which are packed with actions you can take to help create a happier and kinder world.

    This month’s theme is Do Good December, encouraging you to carry out small acts of kindness!

    “This has been another difficult year of uncertainty and ups and downs for many of us. Kindness is contagious, and helping others has been proven to make us feel better too! Let’s try to focus on being generous with our time and attention rather than money – it’s free and better for everyone, as well as our planet!”

    Let’s all use their calendar below, or the Action for Happiness App, to do more good this month.

    Click on the above image to view a larger version.

    Find out more about Action for Happiness and view their previous monthly action calendars.

  • Important Update – Current Covid-19 Guidance (30/11/2021)

    In light of the Government’s recent announcement regarding mandatory face coverings in certain settings from 30 November 2021, the Museum will require all visitors, unless they are exempt, to wear a face covering in the following areas;

    • All indoor retail settings; the Gift Shop (including Admissions), Morrall’s, Cakes and Sweets
    • On Public Transport
    • Hobbs and Village Fish and Chip Shop
    • The enterprise unit located near the mine (formerly Rock and Fossil)

    Signage across the Museum will be changed to reflect where a face covering is mandatory for visitors, and Admissions will be highlighting to visitors the areas on site where a face covering will be required. Colleagues are not expected to enforce this.

    All colleagues must continue to follow the Museum’s current requirement to wear a suitable face covering, unless exempt, in all indoor settings where the public are present. We also continue to advise all colleagues to follow the Government’s recommendation to wear a face covering in any indoor setting where they may come into close contact (within 1 metre) with those who aren’t in their household.

    As a reminder, all colleagues should continue to observe Covid-safe behaviours by;

    • Not attending the Museum if you have symptoms of Covid or have received notification to isolate.
    • Regular hand washing or sanitisation where hand washing is not possible.
    • Wearing a face covering as outlined above.
    • Maintaining appropriate safe distancing with colleagues and visitors.
    • Ventilating meetings rooms and sanitising after use.

    Please continue to contact your line manager and email the People & Culture team ([email protected]) if you test positive for Covid or receive a notification from NHS test and trace to isolate.

    The Museum will continue to review the need for any further precautionary measures in line with Government guidance and to mitigate any safety risks for colleagues and visitors.

    If you have any questions regarding the above please speak to your line manager.

  • People News Update 18/11/21

    People News Update 18/11/21

    Farewells

    John Hughes Project Lead ( Historic Development ) will be leaving the Museum at the end of this month. This is following a review of the Forging Ahead team, resulting in a decision to decentralise the Historic element of the project to sit within both Collections and Interpretation teams. John will be missed by his colleagues and we wish him the very best for the future.

    Louise Berrow Sales & Ticketing Administrator left earlier this month having secured a new role as an Administration Assistant with the NHS. Louise leaves with our sincere thanks and best wishes.

    Roger Colbourne from the Maintenance team has decided to retire after almost 32 years of service and will be leaving at the end of this month. Roger will be greatly missed and we wish him a long and healthy retirement.

    Welcomes

    Beki Challoner joined us last week as Visitor Welcome Manager, having previously worked for The Birmingham Hippodrome.

    Hannah Jameson, who previously worked for National Lottery Heritage Fund, joined us earlier this month as Development (Fundraising) Coordinator.

    Amanda Eeles and Teresa Bullows join us in Sales & Ticketing. Amanda has recently returned to the area to live closer to family while Teresa joins us from The Wolverhampton Grand.

    Olly Hipkiss who joined us a Trainee Gardener under the Kickstart team has joined the Cleaning & Porterage Team this week as Site Cleaner.

    We also welcome back Geoff Payne as a casual within the Historic Character team.

    The following new casuals will join our Enterprise team this month; Joanne Arnold, Sarah Gordon and Sharna Emery.

    Please join us in extending a warm welcome to our new colleagues.

    Other news

    Hannah Brown has been promoted to Audiences & Communications Manager. We would like to take this opportunity to congratulate Hannah and wish her every success in her exciting new role.

    Joe Davies who joined us a Trainee Gardener under the Kickstart team will be continuing his employment with us as an Apprentice Gardener. We look forward to continuing to work with Joe and support him in completing his apprenticeship.

    We have also welcomed a number of Collections Care volunteers, please say hello if you see them walking around site and in staff areas leading up to Christmas and in the new year.


    From left to right:
    Carrie, Beth, James, Lauren, William, Bethany, Lauren, Chloe, Rachel, Rebecca, Kelly & Marika.
  • Christmas Greenery Appeal

    It’s that time of year again when we start thinking about decorating the buildings ready for the festive season.  We use traditional greenery for many of the houses and shops so we are appealing for your help.

    Do you have rampant ivy or holly that needs pruning?  Do you have excess Christmas/ fir tree cuttings?  Or do you have other evergreen materials you can spare?

    If you have any of the above we would be grateful for donations of greenery.  We are looking for people to bring greenery in on Monday 22nd & Tuesday 23rd November and continue the following week. We may also need additional greenery in December, to refresh the buildings.

    If you are able to help, please can you put the greenery in bags or containers and leave outside the red barn doors for the Collections team to pick up.

    During the festive period, once buildings are decorated, if you are working in historic buildings and you are looking for greenery to refresh your building please contact the Collections team.

    If you have any questions about decorating the buildings for Christmas, please speak to the Collections team or email [email protected].

    Thank you!