We want to share an important update on how colleagues can access wellbeing support across the Museum.
Why we are making a change
We want to make sure that everyone can access the right wellbeing support, at the right time, in a way that is consistent, confidential, and sustainable.
Over time, weâve learned more about how colleagues access support and what works best in practice. This has highlighted the value of providing direct access to trained professionals who can offer specialist, confidential advice whenever itâs needed.
Weâve also found that the current Mental Health First Aider (MHFA) model can be challenging to sustain consistently across the organisation, and that the role has sometimes extended beyond its original scope.Moving to an EAP-led approach allows us to build on these learnings and provide a clearer, more reliable route to support for everyone.
What is changing
We will be moving to an Employee Assistance Programme (EAP)-led approach for wellbeing support.
This means:
- The EAP will become the primary route for support, offering confidential access to trained professionals
- Colleagues can contact the EAP directly at any time by calling 0800 756 0861, quoting “perkbox” and ” Black Country Living Museum”.
Accessing support while at work
If you need support while at work:
- Please speak to your Duty Support (where available)
-
- Historic Characters: 0121 521 696
- If none of the above are available, you can contact the Duty Manager; 07788 666161
They will support you by:
- Helping you step away from your duties where needed
- Arranging cover if required
- Providing a private, safe space
- Offering a calm and supportive presence
- Supporting you in accessing the EAP (for example, sitting with you while you make contact)
While colleagues and managers are there to support you, they do not take on MHFA responsibilities. Their role is to respond appropriately and help you access professional support through the EAP.
What this means for MHFAs
We will be moving away from the MHFA role as it currently operates, including removing the duty MHFA phone and posters.
We are grateful to all colleagues who have supported others as MHFAs and recognise the important contribution they have made.
What will stay the same
While the way support is accessed is changing, our commitment to colleague wellbeing remains the same. We will continue to:
- Foster a supportive and open culture
- Ensure colleagues feel safe, respected, and able to seek help
- Provide clear and accessible routes to support
If you have any questions in the meantime, please email:Â [email protected]