Background
Securing funding for BCLM: Forging Ahead, coupled with the continued growth of the Museum’s visitor and support/donor base has resulted in the need to review and propose a restructure in three areas of the Museum’s operation. The purpose of this proposed restructure is to improve results by providing the capacity and skills within the Museum teams to develop long-term relationships with visitors, supporters, donors, customers and corporate organisations.
The proposals, outlined here, would establish a staff structure to enable the Museum to continue to grow audience engagement and secure the financial support to enable BCLM: Forging Ahead to be achieved in full.
The Proposals
The roles and responsibilities of the teams and functions, as well as those that they interact with, have been reviewed by the Leadership Team, and the Head of Retail & Admissions and General Manager (Food & Drink).
As a result of this review the following is proposed:
- Introduction of new staff structures for Retail & Admissions and Development.
- Some changes to responsibilities and functions.
The proposals, if adopted, would place the following roles at risk of redundancy:
- Hire & Hospitality Sales Manager
- Development Manager (Individuals & Corporate)
- Team Managers, Retail & Admissions (x2 posts)
Objectives
In summary, the proposals are designed to have the following impacts on the Museum:
(a) Enhanced customer service, through a more customer focused and centralised function for visitor enquiries, bookings and Museum membership.
(b) Improved, long-term, financially-beneficial relationships with businesses.
(c) Improved levels of financial and in-kind backing from supporters and donors.
(d) Enhanced marketing and cross-promotions due to improved market and customer intelligence.
(e) Improved retail results through better retail management and product development for the Museum Shops and the ability to grow onsite retail opportunities.
Consultation Process and Timetable
Initial individual meetings have taken place with staff whose posts are at risk of redundancy and the proposals have also been shared with the Staff Consultative Forum.
We are now releasing them to staff for a four week period for information sharing, consultation and to respond to requests for clarification. You can find hard copies of the proposal document, including proposed structures, functions, responsibilities and further details in the following communal staff areas:
- Rolfe St office noticeboard
- The Guide Hut noticeboard
- Staff room above Emile Doo’s Chemist
Concurrently, internal and external recruitment and assimilation exercises will be taking place alongside any external recruitment activity as required, in-line with best practice and the Museum’s statutory obligations, under the guidance of the Museum’s Head of Human Resource Development.
The proposed new roles will be advertised across a range of external sources and on the BCLM website and staff intranet. Staff who wish to apply may obtain copies of application forms and job profiles from the Visitor Reception.
No appointments will be made until the period of consultation has come to an end on 6 November. The consultation period may be extended if there are alternatives proposed which may require further investigation.